J. Israel Mejia
Guatemala City,GU
Summary
1.5 Years of experience as an established freight broker Adept at vehicular transportation and oversize loads of cargo. Successful at monitoring the market for accurate price quoting and maintaining long-term client relationships while cultivating new ones.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Agent
WORLD CONNECTION
11.2021 - 12.2022
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- I helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Broker Agent
AMERICAN CONNECTION AUTO, TRANSPORT
09.2019 - 09.2021
- Used to coordinate freight and vehicle transport from any location in the world as a broker agent.
- I handled over 50 phone calls and emails from customers in order to provide service information, features, and benefits.
- Listened to customer needs and desires to identify and recommend optimal products.
- I greeted customers, helped locate shipments, and suggested suitable options.
Agent
ALLIED GLOBAL
01.2015 - 12.2017
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns.
- Identified new targets, developed new business opportunities, and presented product lines to customers.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
Education
No Degree - Ingeniería En Ciencias Y Sistemas.
Universidad San Carlos De Guatemala
Guatemala CityHigh School Diploma -
COLEGIO EUROAMERICANO
Guatemala City2014
Skills
- Closing Sales
- Business Development Understanding
- Freight Operations
- Technical Support
- Computer Proficiency
- Shipping and Receiving Understanding
- Product Organization
- Customer Service
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Representative Agent
WORLD CONNECTION
11.2021 - 12.2022
Broker Agent
AMERICAN CONNECTION AUTO, TRANSPORT
09.2019 - 09.2021
Agent
ALLIED GLOBAL
01.2015 - 12.2017
No Degree - Ingeniería En Ciencias Y Sistemas.
Universidad San Carlos De Guatemala
High School Diploma -
COLEGIO EUROAMERICANO
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