Jhennifer Figueroa García
Senior Operations Supervisor
San Jose Pinula
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
2037
2037
years of post-secondary education
4
4
Certifications
Work History
Supervisor Operations
Everise
01.2019 - Current
- Training and reporting experience completed client insight of sensitive data.
- Trained and led 50 new hire classes.
- Received 3 trophies 'Best supervisor 2020', 'Best Alliance and teamwork 2021' and 'Best supervisor 2022'.
- Listed diagnosed and resolved teach issues for 3 teams at the same time.
- Politely addressed advocate's complaints or escalations.
Credit Analyst
Capgemini
01.2017 - 01.2019
- Credit analyst providing customer support with a professional, friendly and patient attitude.
- Proactively memorized over 50 company products and services.
Education
High School -
01.2000 - 01.2011
Bachelor of Laws
Universidad Regional Guatemala
Google Data Analytics -
Google Data
Skills
Team leadership
Efficiency enhancement
Quality improvement initiatives
Business strategy formulation
Certification
Leadership Diploma, Lessons of Organizations skills, Time Management, Reporting, Effective feedbacks and people development.
Personal Information
- Profession: Secretary
- Age: 30
- Date of Birth: 04/18/95
- Nationality: Guatemalan
- Marital Status: Single
Timeline
Supervisor Operations
Everise
01.2019 - Current
Credit Analyst
Capgemini
01.2017 - 01.2019
High School -
01.2000 - 01.2011
Bachelor of Laws
Universidad Regional Guatemala
Google Data Analytics -
Google Data
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