Jerrica Valentine
Antigua
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Azure Cloud Engineer
Insight Global
10.2022 - 06.2024
- Deployed Azure cloud-based solutions, including storage, virtual networks, databases, compute resources and other related services
- Maintained federal security standards and contributed to evolving security processes such as enabling transparent data encryption for databases, securing data transports, restricting access control in databases using Azure vendor firewalls and setting private endpoints to databases
- Securing VM private ports
- Assisted federal clients with storing application keys, secrets and certificates in a central location with Key Vault Azure service
- Utilized Azure Security Center for policy and compliance recommendations, altered for potential security issues and gathered resolutions
- Observed user system performances with Activity logs and collected metrics using Azure Monitor
- Provided technical oversight, review, quality control and automation using tools such as shell script
- Devised and created disaster recovery strategies and backup procedures, and responded to potential disruptions
- Formulated technical documentation such at Standard Operating Procedures for implementation processes and routine procedural documentation.
Azure Cloud Solutions Specialist
United Health/Insight Global
10.2022 - 08.2023
- Researched and evaluated new security tools to build sustainable security measures and assisted in defining security protocols
- Drifted technical documentation and participated in production support
- Collaborated with management and engineers for provisioning onboard cloud users
- Established best practices for cloud infrastructure configuration and optimization
- Monitored system performances and identified bottlenecks and implemented solutions
- Contributed to optimizing cloud cost leading to savings on cloud budget by using predictive analytics.
Azure Cloud Solutionist, Accelera Solutions Inc
12.2021 - 06.2022
- Performed cloud-based assessments for transitioning federal clients, conducted migration of workloads and configured subscriptions and tenants to support multiple end-users connecting to Azure Cloud services
- Implemented RBAC (role-based access control) to control accessibility to resources
- Created and implemented Active Directory user and group accounts
- Maintained federal security standards and contributed to evolving security processes such as enabling Transparent data encryption for databases, securing data transports, restricting access control in databases using Azure vender firewalls and setting private endpoints to databases
- Securing VM private ports when connecting through Azure Bastion service
- Assisted federal clients with storing application keys, secrets and certificates in a central location with Key Vault Azure service
- Utilized Azure Security Center for policy and compliance recommendations, altered for potential security issues and gathered resolutions
- Monitored Jira queue for customer trouble tickets and resolved within the required metric standard timeframe
- Observed user system performances with Activity logs and collected metrics using Azure Monitor
- Provided technical oversight, review, quality control and automation using tools such as Power shell.
Azure Cloud
Ad Hoc Research /Army (Aberdeen Proving Ground)
03.2020 - 07.2021
- Provided development and maintenance support for Microsoft Azure storage, database platforms and cloud computing service in a security IL2 (Impact Level 2) and MilCloud IL4 environment
- Administered core planning and testing of Azure tools such as Devops Server deployment, App Services, Key Vault and Virtual Machines for cloud development
- Researched and conducted (STIG) Security Technical Implementation Guides checks and meet (IAVM) Information Assurance Vulnerability Management requirements for security compliance
- Created and updated platform documentation for cloud base tools, evaluated and modified performance for improved functionality
- Partnered with cloud developers to remediate website functionality issues and roadmap resources for system scalability.
Cloud Engineer
Broadleaf/ Fort Lee Va (US Army)
10.2019 - 02.2020
- Base
- Assisted in cloud operations and migration services deployed in Azure Government cloud environment
- Provided existing infrastructure for opportunities to simplify and automate
- Provide upgrading, installing, and configure monitoring solutions for Azure on Windows servers
- Configured and supported network over Azure ExpressRoute in App Service Environment
- Identified, recommended, and prioritized events, incidents, requested for technical support, and the continual service improvement of client environments and infrastructure
- Collaborated with the security team to ensure Azure cloud security requirements have been established.
Cyber Security Specialist
CGI/Pentagon
12.2018 - 03.2019
- Executed and analyzed Cyber Security Service Provider Programs for the Joint Service Provider (JSP) program
- Provided a full range of information technology products, services, solutions and customer support to the Office of the Secretary of Defense (OSD), the Chairman of the Joint Chiefs of Staff (CJCS) and the Joint Staff (JS), the Director of Administration (DA), the Pentagon Force Protection Agency (PFPA), the Washington Headquarters Services (WHS) and other various OSD offices to meet mission and business requirements
- Provided knowledge of many aspects of information security with in-depth understanding and hands on experience of many of the following areas: Firewalls, IDS/IPS, VPN, Web Application Firewalls, Authentication technologies, Web Filtering, Proxy Firewalls, network taps and tap aggregators
- Demonstrated a strong knowledge in Networking Engineering and configuring Cisco and Juniper equipment.
Primary Contractor Exchange Administrator
SAIC/ Department of State
11.2017 - 12.2018
- Performed technical administrative support to ensure the stability and availability of enterprise Exchange servers for local embassies and overseas embassies
- Troubleshot service down or failed systems with mail routing and replication related issues using Microsoft SCOM and VMware applications
- Managed deployment and enterprise migrations from On-Premise to O365 in hybrid environments
- And accountable for troubleshooting Unclassified and Classified account migration issues related to O365, and OWA and client Outlook issues
- And conduct out of hours server reboots and checks
- Responsible for prepping and moving user’s Active Directory accounts to different Organizational Units using Microsoft Migrator Tool
- Experience with checking spillages on Unclassified and Classified Networks using Windows Server 2008R2
- Conducted routine PowerShell scripting on exchange databases to ensure stability and availability
- And moved user mailboxes to appropriate databases with PowerShell
- Installed and configured Lync & Skype for Business functionalities for interfacing systems
- And responsible for enabling/disabling user’s Microsoft Lync accounts
- Assisted in evaluating QA tests and validating prerequisites for Exchange servers in production; and document work using Remedy ticketing system
- Performed ITIL procedures and service level agreements based on government compliance
- Implemented security protocols and mitigated security vulnerabilities and risks based on Risk Management Framework (RMF) standards.
Systems Administrator
Kforce Department of State
11.2016 - 11.2017
- DMI/ Department of State
- Responsible for Tier 3 level support troubleshooting all IT related issues for VIP (OpenNet/ClassNet) personnel
- Managed Active Directory user profiles, and responsible for creating, disabling, managing memberships, unlocking and resetting passwords
- Conducted VDI (Virtual Desktop Infrastructure) assignments and terminate user sessions using Citrix
- Administered and maintained Exchange mailboxes to include: mailbox creations, and increase/decrease mailbox storage limits
- Analyze, evaluate and test new software and hardware
- Ensured maximum server performance, responsible for implementing and maintaining servers on VMware; administration of Windows Print Servers for user support
- Monitored Remedy queue for customer trouble tickets and resolved within the required metric standard
- Documented and reported problems, while providing detailed status updates to management
- Administered the Risk Management Framework (RMF) certification and accreditation process that identifies architecture, requirements, objectives and policies; IA personnel, processes and procedures
- Ensured network operations of network enclaves to include unclassified and classified local area networks and external connections
- Created SCCM Task Sequences that builds Windows 10, join to AD, install security applications and Windows Updates
- Performed information security inspections to include reviewing system and network vulnerability scans, and prepared reports that included findings and recommendations for correction of deficiencies.
NOC Analyst
Apex Systems / US Army
05.2015 - 01.2016
- Performed first-line support to determine service interruptions when outages occur on the web pages and servers
- Monitored systems using Netcool and Solarwinds
- Conducted broadcast messages to notify personnel of critical events
- Responsible for ensuring a liaison between customers and technical escalation teams to provide a single view of the organization
- Monitored network trouble tickets using Remedy
- Interacted and collaborated with external vendors for firewall and router changes
- Ensured all engineered solutions were in compliance with DISA Security Technical Implementation Guides (STIGs), DoD and Agency policies and standards.
Desktop Support Engineer
Apex Systems. US Air Force. Pentagon, Bolling AFB
05.2011 - 08.2013
- Lockheed Martin 844th Communications Squadron
- Monitored queue (Remedy) for customer trouble tickets and resolved within the required metric standard
- Configured laptops, desktops, printers, personal data assistants, blackberry devices, for over 30,000 both classified and unclassified Department of Defense personnel
- Provided support with customer email accounts, publishing digital/encryption certificates, Common Access Card (CAC) issues such as Personal Identification Number (PIN) and password resets
- Assisted teleworking customers with remote access (Juniper, Citrix, Cisco VPN, and Web Mail) to shared folders, network drives, and email accounts
- Served as key contributor for enterprise wide deployment of the Headquarters Air Force (HAF) Standard Desktop Configuration (SDC), XP, Windows7 upgrade, using SCCM (System Center Configuration Manager) to configure migration
- Demonstrated consistent attention to detail
- Used various sources to accurately assess the situation and used logic to identify the problem and resolve issues in minimal time
- Documented and reported problems, while providing detailed status updates to management
- Ensured all engineered solutions were in compliance with DISA Security Technical Implementation Guides (STIGs), DoD and Agency policies and standards.
Windows Administrator
22nd Century Technologies, Inc (FEMA)
09.2010 - 02.2011
- Installed and supported Windows network
- Established network customers, customer environment, directories, and security for networks being installed
- Installed and configured Windows 2000 / 2003 network with active directory and troubleshooting
- Configured and troubleshot DNS and DHCP, and handled VPN, IIS Servers
- Provided in depth support for Server 2003 and Server 2008 platforms in a fast paced working environment
- Upgraded network hardware and software components as required
- Assisted management in network design, enhancement, and expansion activities and assisted in the proactive monitoring of the health of the network
- Developed automates backup and restoration procedures for multi-server LAN
- Responsible for the configuration and application support on multiple HP Proliant and IBM xSeries servers, hardware installs, installation/setup of operating systems, creation of logical volumes, and configuration of networking components
- Was responsible for end-of-life procedures and database updates
- Created and implemented group policies; installed and monitored antivirus and firewalls in servers
- Performed imaging and re-imaging of high profile user desktops
- Provided laptop support using Ghosting software
- Administered network shares to files/folders by assigning user permissions in User Manager/Web Admin.
Hardware Field Engineer
HP, Hewlett Packard
09.2007 - 09.2010
- Provided warranty and break fixes on Hewlett Packard servers, desktops, laptops, printers and plotters at various government locations
- Provided second level technical support and assistance to customers and field technicians
- Performed installations, preventative maintenance and part replacement on server, desktops, laptops, printers and plotters at customer locations as well as maintain company-issued assets from home
- Installed, upgrades, and configures network printing, rights, security, and software
- Setup videoconferences
- Provided and respond to customers’ questions, needs concerning access or resources on the network
- Was responsible for parts inventory and for updating all customer tickets.
Education
Associates Degree - Cyber Security
Montgomery Community College
Skills
- Windows 10
- Mac OS
- Windows Server 2003
- Windows Server 2008
- Windows Server 2016
- Microsoft Office 2021
- Remedy
- Internet Explorer
- Adobe Acrobat X
- People Soft
- HTML5
- CSS
- Javascript
- Python
- Data Entry
- Teamwork
Certification
- AWS Cloud Practitioner
- A+
- Network+
- Security+
- CYSA CE
- Trusted Agent Certification
- Microsoft Azure 104
Timeline
Azure Cloud Engineer
Insight Global
10.2022 - 06.2024
Azure Cloud Solutions Specialist
United Health/Insight Global
10.2022 - 08.2023
Azure Cloud Solutionist, Accelera Solutions Inc
12.2021 - 06.2022
Azure Cloud
Ad Hoc Research /Army (Aberdeen Proving Ground)
03.2020 - 07.2021
Cloud Engineer
Broadleaf/ Fort Lee Va (US Army)
10.2019 - 02.2020
Cyber Security Specialist
CGI/Pentagon
12.2018 - 03.2019
Primary Contractor Exchange Administrator
SAIC/ Department of State
11.2017 - 12.2018
Systems Administrator
Kforce Department of State
11.2016 - 11.2017
NOC Analyst
Apex Systems / US Army
05.2015 - 01.2016
Desktop Support Engineer
Apex Systems. US Air Force. Pentagon, Bolling AFB
05.2011 - 08.2013
Windows Administrator
22nd Century Technologies, Inc (FEMA)
09.2010 - 02.2011
Hardware Field Engineer
HP, Hewlett Packard
09.2007 - 09.2010
Associates Degree - Cyber Security
Montgomery Community College
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