Sabre Red
Jeremy Daniel Bracamonte Martinez
Graphic Design And Computer Science
Guatemala
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Experienced leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
11
11
years of professional experience
18
18
years of post-secondary education
3
3
Languages
Work History
Office Assistant
MULTIMEDICA
08.2014 - 10.2014
- Clasificar, ordenar y guardar el registro de los pacientes del mes de agosto, septiembre y octubre del año 2014.
- Creación y edición de Banners, pancartas, folletos, entre otros proyectos publicitaros para promover los servicios de la empresa en el día del cáncer de mama.
Customer Service Representative (Bilingual)
ALORICA
03.2015 - 03.2016
- First filter for customer service calls for the T-Mobile company in the United States, helping customers with technical services, device sales, telephone services, financial assistance, among others.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Mathematics Teacher
Colegio La Roca
01.2018 - 12.2018
- Mathematics, computer science, accounting, and English for Middle school.
- Provided meaningful math instruction to improve math skills of children.
- Improved students'' problem-solving abilities by incorporating real-life applications into mathematical concepts.
Supervisor
Technologies contact solutions
02.2020 - 11.2020
- Oversee outgoing calls from various campaigns in Totalplay Accounts (Mexico), Ocean Solar (USA), Venas (USA), ADT (USA), and Medicare (USA).
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
High School Teacher
International School of Knowledge (ISK)
01.2021 - 12.2021
- Mathematics, Physics, and Statistics classes for middle and hight school.
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
Customer Service Representative (Amazon)
Telus
12.2021 - 05.2022
- Helping people with their purchase problems such as returns, refunds, replacements, and memberships. As well as locating and/or reporting lost or delayed packages.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Guest Travel Services (Royal Caribean Group)
Conduent
05.2022 - Current
- Sales and services of air purchases for guests that book a cruise reservation for Royal Caribean, Celebrity Crusies, Azamara Cruises and Silversea Cruises.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Currently, I belong to the Concierge air team for the ultra luxury Silversea guests. Assisting with air arrangements, hotels and transfers.
Education
Middle School Education
Colegio Trilingüe Caliope
San Miguel Petapa 05.2001 - 01.2012
High School Diploma -
Colegio Internaciones
Villa Nueva, Guatemala 05.2013 - 01.2014
Industrial Engineer - Engineering
Universidad Mariano Galvez
Guatemala City, Guatemala 05.2019 - Current
Skills
Customer service
Problem-solving
Call management
Travel arrangements
Teamwork and collaboration
Relationship building
Influencing others
Date of birth
October 28 1996.
Attributes
- I am a dedicated, honest, and responsible person.
- I have the ability to learn quickly, solve problems, and work in a team.
- I am punctual, kind, and have high expectations about what I want to be and do.
Software
Adobe package
AS400 (Colonial)
Microsoft package
Interests
Improve personal growth
Achieve my financial goals
Be more than enough for me and my family
Hobbies
Video Games, Movies, Music, Nature. I also like invest on international stock exchanges.
Timeline
Guest Travel Services (Royal Caribean Group)
Conduent
05.2022 - Current
Customer Service Representative (Amazon)
Telus
12.2021 - 05.2022
High School Teacher
International School of Knowledge (ISK)
01.2021 - 12.2021
Supervisor
Technologies contact solutions
02.2020 - 11.2020
Industrial Engineer - Engineering
Universidad Mariano Galvez
05.2019 - Current
Mathematics Teacher
Colegio La Roca
01.2018 - 12.2018
Customer Service Representative (Bilingual)
ALORICA
03.2015 - 03.2016
Office Assistant
MULTIMEDICA
08.2014 - 10.2014
High School Diploma -
Colegio Internaciones
05.2013 - 01.2014
Middle School Education
Colegio Trilingüe Caliope
05.2001 - 01.2012