Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Jennyfer Lisbeth Salvador Chicop

Guatemala
Jennyfer Lisbeth Salvador Chicop

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
years of professional experience

Work History

act

Retention Customer Service Representative
04.2023 - Current

Job overview

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Telus

Customer Service Representative
12.2017 - 10.2022

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Trained new personnel regarding company operations, policies and services.

Education

Liceo Antigüeño
Antigua Guatemala, Santiago Sacatepequez

Perito En Administracion Turistica Y Hotelera from Turism
10.2017

University Overview

Skills

  • Customer Relationship Management
  • Conflict Resolution
  • Research
  • Active Listening
  • Typing Proficiency
  • Computer Proficiency
  • Managing Multiple Tasks
  • Problem-Solving Ability
  • Reading Comprehension
  • Audio Translations
  • Translate Documents
  • Creative Solutions

Languages

Spanish, English
Native language
Spanish
Proficient
C2
English
Advanced
C1

Timeline

Retention Customer Service Representative
act
04.2023 - Current
Customer Service Representative
Telus
12.2017 - 10.2022
Liceo Antigüeño
Perito En Administracion Turistica Y Hotelera from Turism
Jennyfer Lisbeth Salvador Chicop