Jeamy Armira
Telemarketing Representative
Santiago Sacatepequez
Summary
Professional with strong background in customer engagement and telephone-based communication. Adept at problem-solving and handling customer inquiries efficiently, ensuring satisfaction and retention. Emphasizes collaboration and adaptability in fast-paced environments while maintaining focus on achieving results. Skilled in active listening, persuasive communication, and relationship building, contributing to team success and organizational goals.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Telemarketer
Allied Global BPO - Travelpass
06.2023 - 09.2024
- Reduced call handle time without compromising quality by actively listening to customers'' needs and providing targeted solutions effectively.
- Achieved consistent performance metrics by meeting or exceeding established targets for call quality, sales conversions, and customer satisfaction ratings.
Backoffice Position
Conduent, UPS
01.2021 - 01.2023
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Retention Customer Service Representative
ACT, AT&T
01.2021 - 06.2021
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
Customer Service Representative
ICS, JCPenney
01.2019 - 01.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers with placing orders through phone or online channels when necessary.
Education
High School Diploma -
05.2001 -
Skills
Goal oriented
Performance tracking
CRM software
Call handling
Script adherence
Call control
Adaptability and dependability
Personal Information
Date of Birth: 12/23/98
Timeline
Customer Service Telemarketer - Allied Global BPO - Travelpass
06.2023 - 09.2024
Backoffice Position - Conduent, UPS
01.2021 - 01.2023
Retention Customer Service Representative - ACT, AT&T
01.2021 - 06.2021
Customer Service Representative - ICS, JCPenney
01.2019 - 01.2021
Colegio Ciencia Y Arte - High School Diploma,
05.2001 -