Jasson Patzan
Customer Service Representative
Guatemala
Summary
Dynamic Customer Service Representative with a proven track record at Alorica, excelling in problem-solving and relationship building. Recognized for enhancing customer satisfaction through effective conflict resolution and upselling strategies, consistently exceeding performance metrics. Adept at fostering a positive service culture and mentoring new team members to drive service excellence.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Innovative Contact Solutions
11.2025 - 03.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Alorica
07.2021 - 09.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Liceo Senda 2000
Guatemala City, Guatemala 05.2001 -
Skills
Relationship building
Technical support
Customer service
Problem-solving
Call management
Timeline
Customer Service Representative
Innovative Contact Solutions
11.2025 - 03.2026
Customer Service Representative
Alorica
07.2021 - 09.2025
High School Diploma -
Liceo Senda 2000
05.2001 -