Jaquelinne Alvarez
Summary
Hardworking and passionate job seeker, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills, ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative / Square Hardware Specialist
Intouch CX - Square POS
01.2024 - 05.2024
Customer Service Representative
Icon Solutions S.A. - Encore - GLG
09.2022 - 12.2023
Customer Service Representative
Conduent S.A. – UPS
09.2017 - 09.2022
Education
High School -
Liceo en Computación C.S.S
10.2016
Skills
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
Roles And Responsibilities
- Monitored and reviewed domestic and international package tracers (UPS)
- Assisted attorney in overall settlement operations (GLG)
- Problem Solver Hardware Issues (Square POS)
Personal Information
Date of Birth: 06/18/98
Training
English Course for Call Center - Finishing School, 06/2017, 09/2017
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative / Square Hardware Specialist
Intouch CX - Square POS
01.2024 - 05.2024
Customer Service Representative
Icon Solutions S.A. - Encore - GLG
09.2022 - 12.2023
Customer Service Representative
Conduent S.A. – UPS
09.2017 - 09.2022
High School -
Liceo en Computación C.S.S