Summary
Overview
Work History
Education
Skills
Languages
Additional Training
Timeline
Generic

Jaquelinne Alvarez

Summary

Highly motivated and dedicated job seeker with a strong aptitude for effective communication, both written and verbal. Demonstrated expertise in problem-solving, committed to assisting the organization in achieving its goals.

Overview

7
7
years of professional experience

Work History

Square Retail/ Technical Support Advocate

Intouch CX - Square POS
01.2024 - 07.2024

Provide technical assistance and answers to users questions, assisting with troubleshooting problems with hardware. Offer assistance and answer questions, so merchants can make informed decisions about their retail services.

Account Manager (Customer Service Representative)

Icon Solutions S.A. - Encore - Guardian Litigation Group
09.2022 - 12.2023

Assisting our team in achieving overall settlement operations and keeping track of roughly 40 follow-up calls, emails, and follow-ups from customers, colleagues, and attorneys on a daily basis.

Customer Service Representative

Conduent S.A. – UPS
09.2017 - 09.2022

Monitored and reviewed domestic and international package tracers, following up client's inquiries and questions.

Education

High School Diploma -

Liceo En Computación C.S.S
10.2016

Skills

  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • People Skills

Languages

Spanish
Native language
English
Advanced
C1

Additional Training

English Course for Call Center - Finishing School, 06/2017, 09/2017

Timeline

Square Retail/ Technical Support Advocate

Intouch CX - Square POS
01.2024 - 07.2024

Account Manager (Customer Service Representative)

Icon Solutions S.A. - Encore - Guardian Litigation Group
09.2022 - 12.2023

Customer Service Representative

Conduent S.A. – UPS
09.2017 - 09.2022

High School Diploma -

Liceo En Computación C.S.S

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Jaquelinne Alvarez