Janiha Ramírez Díaz
Systems Engineer
Guatemala,Guatemala
Summary
Systems Engineer for 10 years, results-oriented, acting technical consultant providing solutions and advice to technology companies, driving growth and adoption of new information technologies by working closely with sales and IT teams.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Pre-Sales Engineer / Managing Partner
Aranda Software
02.2024 - Current
- Educated clients on technical aspects of products, ensuring clear understanding of functionality and benefits.
- Participated in industry events and conferences, representing company products while engaging potential customers.
- Streamlined pre-sales process for increased efficiency and accelerated deal closure rates.
Software Solution Advisor
GBM de Guatemala
02.2017 - 07.2023
- Provided ongoing support to clients post-implementation, ensuring their continued success with solutions.
- Spearheaded development of new solution offerings, resulting in diversified company portfolio.
- Assisted sales teams by creating compelling proposals that effectively showcased value of solutions.
Cybersecurity Consultant
Widefense
03.2016 - 02.2017
- Spearheaded research projects aimed at identifying innovative techniques for combating emerging cyber threats.
- Reduced cyber threats by implementing robust security frameworks and incident response plans.
- Mitigated potential risks by performing in-depth analysis of emerging threats and suggesting appropriate countermeasures.
Head of Banking Agents
Banco De Desarrollo Rural, S.A.
01.2007 - 01.2016
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering positive experience throughout all interactions.
- Assisted clients in navigating claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Master of Arts - Project Management, Guatemala
Universidad Da Vinci De Guatemala
Guatemala City 05.2001 -
Bachelor of Science - Systems Engineering
Universidad Mariano Galvez De Guatemala
Guatemala City 05.2001 -
Skills
Customer Engagement
Project Scoping
Teamwork and Collaboration
Problem-Solving
Sales strategy
Excellent Communication
Certification
IBM - Security Sales Foundation
Personal Information
Nationality: Guatemalteca
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Pre-Sales Engineer / Managing Partner
Aranda Software
02.2024 - Current
Software Solution Advisor
GBM de Guatemala
02.2017 - 07.2023
Cybersecurity Consultant
Widefense
03.2016 - 02.2017
Head of Banking Agents
Banco De Desarrollo Rural, S.A.
01.2007 - 01.2016
Master of Arts - Project Management, Guatemala
Universidad Da Vinci De Guatemala
05.2001 -
Bachelor of Science - Systems Engineering
Universidad Mariano Galvez De Guatemala
05.2001 -
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