Janet Crespo
Graphic Designer / Communicator / English Tutor
Summary
Detail-oriented, organized, and meticulous employee with a proven track record of meeting tight deadlines. Thrives in fast-paced environments and consistently delivers high-quality work. Dedicated team player eager to contribute to company success.
Overview
32
32
years of professional experience
5
5
Certifications
Work History
English and Graphic Designer Tutor
INTECAP
05.2017 - Current
- English as a Second Language Tutor for professionals in the fields of Industrial Electricity, Java Programming, Android, and Cisco
- Graphic Design Tutor for professionals and university students, assisting them in preparing for certifications in Graphic Design.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Created lessons and online testing materials to facilitate remote learning.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
Creative Graphic Designer
Freelancer
10.1999 - Current
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines without compromising quality.
- Explored new techniques in graphic design trends keeping abreast of industry advancements.
- Enhanced brand recognition by developing innovative and visually compelling marketing materials.
- Provided expert guidance on color theory, typography, layout principles, and other key design elements during project development phases.
- Boosted customer engagement by creating eye-catching visuals tailored specifically for targeted demographics.
- Delivered high-quality designs on tight deadlines, ensuring client satisfaction and repeat business.
- Implemented design best practices, improving overall aesthetics and functionality across all platforms.
- Resolved critical design challenges creatively while maintaining consistency with established branding guidelines.
- Evaluated design resources such as software tools or vendors based on effectiveness and cost-efficiency for future use cases.
- Created engaging presentations that effectively communicated complex ideas to diverse audiences.
- Streamlined design processes for increased efficiency and improved collaboration among team members.
- Developed cohesive visual identities for clients, leading to increased brand awareness and market share.
- Conceptualized creative designs for print materials, banners, and signs.
- Completed final touches for projects before rollout.
- Developed creative design for print materials, brochures, banners, and signs.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed graphics and visual content for social media campaigns.
- Collaborated with other designers to create visually appealing graphics for range of print and digital media.
- Created logos, illustrations and typography for various organizations.
- Created artwork for product packaging and promotional materials.
- Edited and enhanced existing artwork and graphics.
- Implemented feedback and suggestions from clients to improve designs.
- Developed original designs for print media, magazines and newspapers.
- Contributed innovative ideas during brainstorming sessions with colleagues, fostering a collaborative environment and generating fresh perspectives on design projects.
- Enhanced brand identity by designing visually appealing marketing materials and graphics.
Customer Care Representative - Chat/E-mail
INNOVATIVE SOLUTIONS / INTOUCH
10.2023 - 12.2023
- CC Representative for a beauty account, responsible for assisting VIP clients with their products, claims, and refunds via chat, and providing appropriate follow-up via email when necessary
- Temporary position for the season
- Support clients creatively with their ideas, providing guidance to ensure their concepts are executed in an artistic and memorable way
- Advise clients on their budget to guarantee effective corporate gifts and various promotional items tailored to the occasion
- Consult with clients on their image and presentation on social media and in public spaces
- Create catalogs for various clients
- Photo retouching and photography for various products and events
- Customer Service Representative via chat for a shipping account
- Problem resolution related to addresses, delivery methods, and complaints
- Handling VIP clients and processing mass refunds
- Notification of damage and losses in transit to shippers.
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Customer Care Representative - Chat/E-mail
Xerox, ACS
04.2011 - 08.2015
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
ESL English Teacher
IGA
11.2010 - 05.2011
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
ESL English Teacher
GOODMAN
01.2010 - 11.2010
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Designed and implemented assessments to measure student progress in English language learning.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
ESL English Teacher
Colegio Valles De Vista Hermosa
02.2009 - 11.2009
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Designed and implemented assessments to measure student progress in English language learning.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
Graphic Designer
VECTOR PUBLICIDAD
02.1998 - 10.1999
- Responsible for the design and layout of Kids New News magazine
- Responsible for designing ads for Kids New News magazine
- Responsible for creating company manuals.
- Developed creative design for print materials, brochures, banners, and signs.
- Conceptualized creative designs for print materials, banners, and signs.
- Completed final touches for projects such as images sizes and font selection.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Completed final touches for projects before rollout.
- Researched industry trends to stay current on best practices in graphic design.
- Met with customers to present mockups and collect information for adjustments.
- Conducted design workshops for clients, enhancing their understanding of brand development.
Creative Senior Graphic Designer
Promotora De Servicio Total, PST
02.1998 - 08.1999
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines without compromising quality.
- Explored new techniques in graphic design trends keeping abreast of industry advancements.
- Enhanced brand recognition by developing innovative and visually compelling marketing materials.
- Mentored junior designers to foster their professional growth and enhance team productivity.
- Provided expert guidance on color theory, typography, layout principles, and other key design elements during project development phases.
- Delivered high-quality designs on tight deadlines, ensuring client satisfaction and repeat business.
- Resolved critical design challenges creatively while maintaining consistency with established branding guidelines.
- Conceptualized creative designs for print materials, banners, and signs.
- Spearheaded the redesign of company logo, leading to an increase in positive brand perception within the industry.
- Developed creative design for print materials, brochures, banners, and signs.
- Completed final touches for projects before rollout.
- Completed final touches for projects such as images sizes and font selection.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed graphics and visual content for social media campaigns.
- Created logos, illustrations and typography for various organizations.
- Created artwork for product packaging and promotional materials.
- Developed original designs for print media, magazines and newspapers.
- Edited and enhanced existing artwork and graphics.
- Implemented feedback and suggestions from clients to improve designs.
- Developed innovative designs for variety of clients in graphic design industry.
Sales Assistant
Maersk Guatemala
02.1993 - 10.1994
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Generated sales report to help upper management make effective decisions and sales plans.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Enhanced sales forecasting accuracy by analyzing sales data and market trends.
Education
TECHNICAL DIPLOMA IN GRAPHIC DESIGN - Graphic Design
TECHNOLOGICAL INSTITUTE OF GUATEMALA
Guatemala City, Guatemala 01.1996 - 1999.01
GRAPHIC DESIGN - Graphic Design
UNIVERSIDAD RAFAEL LANDIVAR
Guatemala City, Guatemala 01.1993 - 1996.01
High School Diploma -
BILINGUE VISTA HERMOSA
Guatemala City, Guatemala 05.1989 - 1992.01
Bachelor of Science - Communication/Digital Media
UTEL
Mexico 05.2001 -
Skills
Print design
References
- Fabiola Alejandra Godoy, +502 4511 6875, englishtutoralejandragodoy@gmail.com
- Nadia Cecilia Santos, +502 5547 4237, santosnadia637@gmail.com
Languages
English
Spanish
Additionalinformation
www.linkedin.com/in/janet-crespo-a4a48443, @d.artisticos.santander, https://janetcrespo.crevado.com/
Software
Adobe software
Microsoft Office software
AI software
Google Works
Canvas
Certification
190-Hour TEFL/TESOL Certificate, BRIDGE/TEFL, USA.
Interests
Reading
Drawing and Painting
Learning different skills
Hanging out with friends
Be with my family and my lovely pets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Solve customer issues creatively, giving the best art solution for the company's concerns.
- Use design software to complete all the changes requested by customer.
Quote
Fall seven times; stand up eight.
Japanese proverb
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteTimeline
Customer Care Representative - Chat/E-mail
INNOVATIVE SOLUTIONS / INTOUCH
10.2023 - 12.2023
Digital Marketing Analytic in Theory with Honors, University of Illinois at Urbana-Champaign and offered through Coursera.
08-2021
Marketing in a Digital World, University of Illinois at Urbana-Champaign and offered through Coursera.
04-2021
Master Class Learn Great Design Online, Udemy
03-2021
Adobe Photoshop 2018, Adobe Creative Suite
11-2020
English and Graphic Designer Tutor
INTECAP
05.2017 - Current
Customer Care Representative - Chat/E-mail
Xerox, ACS
04.2011 - 08.2015
ESL English Teacher
IGA
11.2010 - 05.2011
ESL English Teacher
GOODMAN
01.2010 - 11.2010
ESL English Teacher
Colegio Valles De Vista Hermosa
02.2009 - 11.2009
Bachelor of Science - Communication/Digital Media
UTEL
05.2001 -
Creative Graphic Designer
Freelancer
10.1999 - Current
Graphic Designer
VECTOR PUBLICIDAD
02.1998 - 10.1999
Creative Senior Graphic Designer
Promotora De Servicio Total, PST
02.1998 - 08.1999
TECHNICAL DIPLOMA IN GRAPHIC DESIGN - Graphic Design
TECHNOLOGICAL INSTITUTE OF GUATEMALA
01.1996 - 1999.01
Sales Assistant
Maersk Guatemala
02.1993 - 10.1994
GRAPHIC DESIGN - Graphic Design
UNIVERSIDAD RAFAEL LANDIVAR
01.1993 - 1996.01
High School Diploma -
BILINGUE VISTA HERMOSA
05.1989 - 1992.01
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