Janeka Ebanks
Cayman Islands
Summary
Marketing executive with expertise in digital marketing and content creation at Logic. Developed impactful campaigns that increased brand visibility and customer engagement. Analyzed market trends and customer feedback to drive strategic improvements in product offerings and enhance customer satisfaction. Proficient in MS Office and event planning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Marketing Executive
WESTEL T/A LOGIC
Grand Cayman
09.2023 - Current
- Developed marketing strategies and campaigns to enhance brand visibility.
- Created content for digital channels, including website, social media, and email.
- Established competitive pricing strategies for new products through landscape analysis.
- Analyzed customer feedback to refine product and service quality.
- Designed branding materials such as brochures, flyers, and banners.
- Produced weekly reports on key performance indicators for marketing initiatives.
- Coordinated with design teams to create engaging visuals for target audience.
- Organized public relations and promotional events to boost brand engagement.
Consumer Support & Corporate Administrator
WESTEL T/A LOGIC
Grand Cayman
07.2019 - 09.2023
- Delivered customer service and technical support via telephone, email, and chat.
- Resolved inquiries promptly and conducted necessary follow-ups with customers.
- Performed troubleshooting for software issues and escalated complex problems appropriately.
- Verified billing accuracy by confirming payment details with customers.
- Collaborated with sales, marketing, and IT departments to expedite issue resolution.
- Set up and activated customer accounts efficiently.
- Mentored new employees on procedures to enhance team performance.
- Coordinated meetings, travel arrangements, and appointments for executive staff.
Strata Accounts Associate
WESTEL T/A LOGIC
Grand Cayman
11.2016 - 07.2019
- Facilitated month-end close activities, including preparation of adjusting journal entries and accruals.
- Generated financial statements and management reports for senior staff review.
- Analyzed balance sheet accounts to identify errors or discrepancies.
- Reviewed invoices for accuracy before processing payments.
- Developed detailed spreadsheets in Microsoft Excel to track financial data.
- Assisted with internal audit procedures to ensure compliance with accounting standards.
- Updated inventory records post-fulfillment of purchase orders.
- Compiled comprehensive audit reports on expenditures, profits, and losses.
Customer Service Representative
WESTEL T/A LOGIC
Grand Cayman
09.2013 - 10.2016
- Resolved customer complaints promptly, ensuring high-quality service delivery.
- Provided accurate information on products and services to address inquiries.
- Managed administrative tasks including filing, database updates, and report generation.
- Maintained professionalism during stressful situations to defuse conflicts effectively.
- Answered incoming calls and emails, supporting product and service transactions.
- Activated customer accounts efficiently to enhance user experience.
- Assisted sales team in driving growth through product promotion during calls.
- Processed billing adjustments and refunds to resolve service complaints.
Sales Associate
BLUE WAVE
03.2011 - 09.2013
- Organized stockroom shelves by size, color, and style to maximize accessibility.
- Cultivated customer relationships to drive repeat business and enhance satisfaction.
- Executed cashier duties, processing payments and issuing receipts with accuracy.
- Ensured store environment cleanliness by maintaining floors, windows, and displays.
- Handled incoming calls, delivering information on store offerings and services.
Education
John Gray High School
Savannah Primary School
Truth for Youth
Skills
- Organizational management
- Executive support
- MS Office
- Resourceful and analytical
- Digital marketing
- Content creation
- Campaign management
- Event planning
- Customer relationship management
Certification
- Microsoft Excel Completion
- Data Security Risk Management
- Marketing Fundamental Certificate
References
- Amber Watler, Former Supervisor, 938-0002
- Tricia Skyers-Palacio, Netball Coach, 925-2958
- Tishel Watler, Supervisor, 324-2970
Timeline
Marketing Executive
WESTEL T/A LOGIC
09.2023 - Current
Consumer Support & Corporate Administrator
WESTEL T/A LOGIC
07.2019 - 09.2023
Strata Accounts Associate
WESTEL T/A LOGIC
11.2016 - 07.2019
Customer Service Representative
WESTEL T/A LOGIC
09.2013 - 10.2016
Sales Associate
BLUE WAVE
03.2011 - 09.2013
John Gray High School
Savannah Primary School
Truth for Youth
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