Jacqueline Mercedes Guevara Hernandez
Administrative Assistant
Leon, Nicaragua
Summary
Experienced appointment setter, proficient in calendar management and documentation. Dedicated to offering exceptional assistance to clients and diligent about providing administrative support with effective multitasking skills.
Overview
12
12
years of professional experience
Work History
Medical Virtual Office Assistant
Oclinicals
01.2022 - Current
- Coordinate medical procedures and appointments
- Data entry
- Handling front desk question, appointment details and basic office information for potential new patients.
Technical Support Representative
CONCENTRIX
01.2019 - 01.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism, enhancing the user experience.
- Created user accounts and assigned permissions.
- HIPAA trained.
Customer care representative
SITEL
01.2016 - 01.2019
- Assisted call-in customers with questions, and delivered comprehensive product support and usage guidance.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
Front desk leading
Hotel & Restaurant Azul
01.2015 - 01.2015
- Developed strong relationships with returning guests, fostering loyalty to the hotel brand.
- Enhanced guest satisfaction by efficiently managing front desk operations, handling room inventory, and resolving guest issues with rooms or reservations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process, proving friendly service.
Administrative assistant
UNAN-CISTA
01.2014 - 01.2014
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Degree - Economics
UNAN-LEON
01.2014
Basic and Intermediate English course -
Alianza Americana
01.2012
Skills
- Outstanding office administration, support and documentation
- Successful working in a team environment and independently, with proper time management
- Data entry and processing information
- Operation skills (Salesforce, Google sheets, Microsoft tools, DocuSign and Phone applications)
- Scheduling and calendar management
- Problem-solving abilities and proactivity
Timeline
Medical Virtual Office Assistant
Oclinicals
01.2022 - Current
Technical Support Representative
CONCENTRIX
01.2019 - 01.2022
Customer care representative
SITEL
01.2016 - 01.2019
Front desk leading
Hotel & Restaurant Azul
01.2015 - 01.2015
Administrative assistant
UNAN-CISTA
01.2014 - 01.2014
Degree - Economics
UNAN-LEON
Basic and Intermediate English course -
Alianza Americana
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