Hi, I’m
Isabel Fernández
Store Manager & Sales Assistant
Guatemala ,San José Pinula
Summary
Dynamic General Store Manager with a proven track record at Chic and Organic Baby, excelling in customer relations and operations management. Enhanced customer satisfaction through exceptional service and effective team training, while successfully negotiating with vendors to optimize profits. Skilled in inventory control and fostering a collaborative work environment.
Overview
19
years of professional experience
2
Language
Work History
Chic and Organic Baby
General Store Manager
01.2013 - 01.2026
Job overview
- Import Manager and product returns coordinator directly with the supplier.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Uk Cutting Club
Assistant Manager
01.2009 - 10.2012
Job overview
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Camping Cala Montgò
Secretary to the General Manager
04.2007 - 12.2007
Job overview
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Served as a liaison between departments, facilitating communication and collaboration for smooth operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated travel arrangements and bookings for executive staff.
Education
Oxford Language School Guatemala City
Sworn Translator
Tampa Launguage Center Tampa
English A Second Language
2001
Colegio Poole Trennert Guatemala City
Bilingual Secretary
2000
Skills
Store operations
Operations management
Customer relations
Inventory control
Customer response
Customer service management
Verbal and written communication
Recruitment and hiring
Sales expertise
Timeline
General Store Manager
Chic and Organic Baby
01.2013 - 01.2026
Assistant Manager
Uk Cutting Club
01.2009 - 10.2012
Secretary to the General Manager
Camping Cala Montgò
04.2007 - 12.2007
Oxford Language School
Sworn Translator
Tampa Launguage Center
English A Second Language
Colegio Poole Trennert
Bilingual Secretary