Iris Hernández

• Provided expert customer support across inquiries, billing, returns, and technical issues.
• Resolved escalated cases efficiently, boosting customer loyalty.
• Created reports and presentations to support meetings and project goals.
• Collaborated across teams to streamline workflows and improve communication.
• Participated in daily scrums, contributing updates and solutions to blockers.

• Managed customer service inquiries and complaints to ensure timely resolution.
• Reviewed vendor invoices prior to payment submission for accuracy.
• Collaborated with sales teams to maintain accurate pricing and prompt responses.
• Responded to inquiries via phone and email, delivering information and assistance efficiently.
• Coordinated appointment logistics, confirming details with stakeholders promptly.

• Identified opportunities for process automation and optimization initiatives to enhance operational efficiency.
• Conducted daily inventory inspections and documented results to maintain accuracy.
• Resolved customer complaints through superior service, ensuring prompt issue resolution.
• Promoted high customer satisfaction by delivering knowledgeable and friendly assistance.

Coordinated project timelines and resource allocation to enhance workflow efficiency.

• Assisted customers with inquiries while providing comprehensive product information.
• Collaborated with team members to refine service delivery processes.
• Executed daily responsibilities with accuracy and efficiency.