ILICH EDUARDO LOPEZ GALAN
Sales Specialist
Guatemala City,Guatemala
Summary
Sales professional with deep expertise in driving revenue growth and developing strong client relationships. Proven success in sales strategy implementation, team leadership, and fostering collaborative environment. Strong negotiation skills, adaptability, and focus on delivering impactful results. Known for reliability, effective communication, and ability to thrive in dynamic markets.
I would bring to your company dedication, discipline, enthusiasm, determination, creativity, reliability, and respectfulness to my peers and team members.
Overview
14
14
years of professional experience
Work History
Intake Specialist
King Telecommunications
04.2024 - 07.2025
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to positive work culture by providing support to colleagues as needed, fostering teamwork within the office.
- Prevented errors in case documentation through meticulous attention to detail when recording client information during intake interviews.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
- Assisted in the creation of a comprehensive database for tracking prospective clients and their cases, improving organization within the firm.
- Streamlined intake processes by implementing a standardized questionnaire for potential clients, increasing efficiency and consistency in information gathering.
Sales Specialist
HCL Guatemala
09.2021 - 11.2023
- I helped construction companies, merchants, different types of organizations, home owners, and tenants to set up their accounts for natural gas/electricity services for residential or business premises. Also I set proper expectations on their contracts, charges, billing delivery method, and payments.
- Interacted with customers to personalize their enrollment experience and build positive rapport.
- Kept records of sales-related activities and transactions in the company’s database.
- Entered, updated and maintained daily activity and customer’s information in personal tracker.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Opportunity Leads Advisor
IntouchCX Guatemala
01.2019 - 10.2021
- As an Opportunity Leads Advisor representing Home Advisor in the United States, I acted as a liaison for homeowners and Service Professionals that needed help with home renovations, additions, or new constructions. The projects varied from a small home repair to designing and building a custom home.
- Offered pertinent resources to prospects to build trust and foster relationships.
- Personalized outbound sales activities to improve results with targeted prospects.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
International Travel Consultant
Egencia, Atento Guatemala
01.2018 - 01.2019
- Offered recommendations to provide best experiences for business travel.
- Cross-sold relevant products and services to enhance travel experiences (flights, hotels, car rentals, limousines, and trains).
- Assisted travelers with easily making changes to reservations.
- Collaborated with airline and hotel vendors to meet all special requests made by customers.
- Used proper industry terminology, codes and procedures to give clients optimal service.
- Created and completed travel itineraries for business customers.
- Built and established professional client relationships, boosting opportunities for repeat business.
- Helped clients resolve problems before, during and after travel.
Virtual Administrative Assistant
Capgemini Business Services
01.2016 - 01.2018
- Performed multiple tasks and competing priorities in servicing requests from senior managers.
- Placed outbound follow-up calls and sent urgent customer emails on behalf of busy professionals.
- Booked event spaces, arranged food and beverages, ordered supplies, equipment and signage and handled additional logistical tasks for meetings and events.
- Implemented time management strategies and utilized productivity tools to optimize workflow and complete tasks.
- Leveraged various technology and tools to provide comprehensive administrative support to clients remotely.
- Executed travel arrangements on behalf of client by researching and booking flights and reserving hotel rooms.
- Created and maintained digital files, documents, and databases to drive easy accessibility and organization of information.
Domestic Travel Agent for Orbitz for Business
Teleperformance
01.2015 - 01.2016
- Offered recommendations to provide best experiences for business travel.
- Cross-sold relevant products and services to enhance travel experiences (flights, hotels, car rentals, limousines, and trains).
- Assisted travelers with easily making changes to reservations.
- Collaborated with airline and hotel vendors to meet all special requests made by customers.
- Used proper industry terminology, codes and procedures to give clients optimal service.
- Created and completed travel itineraries for business customers.
- Built and established professional client relationships, boosting opportunities for repeat business.
- Helped clients resolve problems before, during and after travel.
Customer Service and Sales Representative
C3 Customers/Contacts/Channels
01.2014 - 01.2015
- Coordinated air travel, assisting clients with flight information, baggage inquiries, billing inquiries, Frequent Flyer Program, memberships, and seat assignments.
- Increased travel sales through targeted recommendations and upselling techniques in behalf of Spirit Airlines.
- Promptly responded to inquiries to promote professional client relations (new bookings, flight modifications and cancellations for leisure or business travel).
- Leveraged consultative sales strengths to identify opportunities, nurture relationships and close deals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Specialist
Telus International
11.2011 - 12.2013
- Interacted with customers to personalize shopping experience and build positive rapport in behalf of a phone carrier (Sprint).
- Activation of new mobile devices and phone swaps.
- Answered inbound calls to greet and assist customers with various needs and questions (technical support, billing inquiries, payments and payment agreements).
Education
Tourism Expert - Business Administration (Tourism)
UNED
09.2010
High School Diploma - undefined
Instituto Adolfo V. Hall Central
10.1996
Elementary School - undefined
Bananera American School
Morales, Izabal10.1990
Skills
Adaptability
Ability to Work in a Team
Leadership
Communication
Tech-savvy skills
Sales experience
Critical thinking and problem-solving
Interpersonal skills
Emotional intelligence (EQ)
Creativity
Time management
Customer Service
References
♦ Ruben Quinteros, (502) 3066 5848, King Telecommunications
♦ Hugo Hernandez, (502) 5715 4148, HCL Guatemala
♦ Juan Roberto Barillas, (502) 4658 6962, IntouchCX
Timeline
Intake Specialist
King Telecommunications
04.2024 - 07.2025
Sales Specialist
HCL Guatemala
09.2021 - 11.2023
Opportunity Leads Advisor
IntouchCX Guatemala
01.2019 - 10.2021
International Travel Consultant
Egencia, Atento Guatemala
01.2018 - 01.2019
Virtual Administrative Assistant
Capgemini Business Services
01.2016 - 01.2018
Domestic Travel Agent for Orbitz for Business
Teleperformance
01.2015 - 01.2016
Customer Service and Sales Representative
C3 Customers/Contacts/Channels
01.2014 - 01.2015
Customer Service Specialist
Telus International
11.2011 - 12.2013
High School Diploma - undefined
Instituto Adolfo V. Hall Central
Elementary School - undefined
Bananera American School
Tourism Expert - Business Administration (Tourism)
UNED