Ileana Quevedo
Guatemala,Guatemala
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the e-commerce industry. Fast learner, solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Chat Support Specialist
Telus International
Guatemala, Guatemala
10.2021 - Current
- Worked closely with each customer to carefully resolve issues within parameters of company-mandated policies and procedures.
Data Research and Analisys
Global Intel Analitics
Online position
11.2020 - 10.2021
- Provided comprehensive analysis and recommend solutions to address complex business problems and issues using data from internal and external sources and applied advanced analytical methods to assess factors impacting growth and profitability across product and service offerings.
Customer Service Specialist
Telus International
Guatemala, Guatemala
12.2016 - 11.2020
- Used consultative techniques to understand customer´s needs, answered calls, and chats, addressing customer inquiries, solving problems and providing product information.
Education
Virtual Assistance For E-commerce
VA E-commerce Academy By Guiulia
Online Graphic Design
UNIS
GuatemalaHigh School Diploma -
Belga
GuatemalaSkills
Customer services
Timeline
Chat Support Specialist
Telus International
10.2021 - Current
Data Research and Analisys
Global Intel Analitics
11.2020 - 10.2021
Customer Service Specialist
Telus International
12.2016 - 11.2020
Virtual Assistance For E-commerce
VA E-commerce Academy By Guiulia
Graphic Design
UNIS
High School Diploma -
Belga
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