Hugo Barrios
Guatemala
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
7
7
years of professional experience
Work History
Agent
Alorica
11.2016 - Current
- I have experience working in other departments like retention, TEX and currently in TEX tech
- I have experience helping training department as redhat
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
Education
High School Diploma -
Senda "2000"
Guatemala10.2009
Skills
- Critical Thinking
- Customer Service
- Information Documentation
- Business Development
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Agent
Alorica
11.2016 - Current
High School Diploma -
Senda "2000"