Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hugo Barrios

Hugo Barrios

Guatemala

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

7
7
years of professional experience

Work History

Agent

Alorica
11.2016 - Current
  • I have experience working in other departments like retention, TEX and currently in TEX tech
  • I have experience helping training department as redhat
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.


Education

High School Diploma -

Senda "2000"
Guatemala
10.2009

Skills

  • Critical Thinking
  • Customer Service
  • Information Documentation
  • Business Development

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Agent

Alorica
11.2016 - Current

High School Diploma -

Senda "2000"

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Hugo Barrios