Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Henner Joachín

San Marcos

Summary

Experienced Industrial and Mechanical Engineering specialist with a proven track record in driving results and leading high-performance teams. Known for clear communication, decisive problem-solving, and effective decision-making. A seasoned leader adept at advancing projects efficiently and dedicated to ensuring companies remain at the forefront of manufacturing excellence.

Overview

5
5
years of professional experience

Work History

Customer Service Coordinator

Yazaki De Guatemala
10.2022 - 12.2023
  • Coordinated order samples processing, rework components shipping, and delivery schedules to ensure timely shipping of products to distribution center and customers
  • Leveraged strong product knowledge to educate customers about available options, short terms actions, first piece sign of and parts production approval process.
  • Enhanced customer satisfaction by addressing and resolving complaints in timely manner, analyzing failure modes and establishing control plans.
  • Provided backup to front desk to step in to assist with various tasks whenever manager or coordinator was absent.
  • Reduced scrap in 15% less and pursued revenue development strategies to keep department aligned with sales and profit targets.

Quality System Administrator

JIA BRANDS-HAME
04.2022 - 10.2022
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across certifications.
  • Conduct quality system certification audits on : ISO 9001, ISO 14001, ISO 45001 and HACCP 22000. risk management assessments to proactively identify areas for improvement in products and processes
  • Reduced non-compliance incidents through rigorous auditing and timely corrective actions.
  • Optimized document control procedures, resulting in increased accessibility during certification audits.

Consultant Engineer

Cervecería Nacional S.A.
01.2019 - 06.2019
  • Developed innovative engineering strategies, using statistics process control resulting in increased productivity and profitability for company production.
  • Streamlined environment project timelines through efficient resource allocation and clear communication among team members.
  • Enhanced overall maintenance project by conducting thorough 3D model designs, plan costs, and specifications prior to implementation.
  • Analyzed ongoing research and development strategies to determine optimal prioritization based on historical completion rates and market data.
  • Performed complex calculations to analyze and install sterilizer in line to performance quality processes.

Education

Master of Science - Industrial Management

Universidad San Carlos De Guatemala
Quetzaltenango
11.2025

Bachelor of Science - Mechanical Engineering

Universidad San Carlos De Guatemala
Quetzaltenango
01.2025

Bachelor of Science - Industrial Engineering

Universidad San Carlos De Guatemala
Quetzaltenango
11.2024

Skills

  • [Product or Service] support
  • Customer service excellence
  • Returns policy understanding
  • Logistics Management
  • Engineering Design
  • Quality Management System Compliance
  • Timesheet Processing
  • High urgency sense
  • Knowledge Transfer
  • Collaborative mindset
  • Thrives under pressure

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Customer Service Coordinator

Yazaki De Guatemala
10.2022 - 12.2023

Quality System Administrator

JIA BRANDS-HAME
04.2022 - 10.2022

Consultant Engineer

Cervecería Nacional S.A.
01.2019 - 06.2019

Master of Science - Industrial Management

Universidad San Carlos De Guatemala

Bachelor of Science - Mechanical Engineering

Universidad San Carlos De Guatemala

Bachelor of Science - Industrial Engineering

Universidad San Carlos De Guatemala

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Henner Joachín