Henner Joachín
San Marcos
Summary
Experienced Industrial and Mechanical Engineering specialist with a proven track record in driving results and leading high-performance teams. Known for clear communication, decisive problem-solving, and effective decision-making. A seasoned leader adept at advancing projects efficiently and dedicated to ensuring companies remain at the forefront of manufacturing excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
Yazaki De Guatemala
Ayutla, San Marcos, Guatemala
10.2022 - 12.2023
- Coordinated order samples processing, rework components shipping, and delivery schedules to ensure timely shipping of products to distribution center and customers
- Leveraged strong product knowledge to educate customers about available options, short terms actions, first piece sign of and parts production approval process.
- Enhanced customer satisfaction by addressing and resolving complaints in timely manner, analyzing failure modes and establishing control plans.
- Provided backup to front desk to step in to assist with various tasks whenever manager or coordinator was absent.
- Reduced scrap in 15% less and pursued revenue development strategies to keep department aligned with sales and profit targets.
Quality System Administrator
JIA BRANDS-HAME
Rio Hondo, Zacapa
04.2022 - 10.2022
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed internal requirements and standards to minimize regulatory risks and liability across certifications.
- Conduct quality system certification audits on : ISO 9001, ISO 14001, ISO 45001 and HACCP 22000. risk management assessments to proactively identify areas for improvement in products and processes
- Reduced non-compliance incidents through rigorous auditing and timely corrective actions.
- Optimized document control procedures, resulting in increased accessibility during certification audits.
Consultant Engineer
Cervecería Nacional S.A.
Quetzaltenango, Quetzaltenango, Guatemala
01.2019 - 06.2019
- Developed innovative engineering strategies, using statistics process control resulting in increased productivity and profitability for company production.
- Streamlined environment project timelines through efficient resource allocation and clear communication among team members.
- Enhanced overall maintenance project by conducting thorough 3D model designs, plan costs, and specifications prior to implementation.
- Analyzed ongoing research and development strategies to determine optimal prioritization based on historical completion rates and market data.
- Performed complex calculations to analyze and install sterilizer in line to performance quality processes.
Education
Master of Science - Industrial Management
Universidad San Carlos De Guatemala
Quetzaltenango11.2025
Bachelor of Science - Mechanical Engineering
Universidad San Carlos De Guatemala
Quetzaltenango01.2025
Bachelor of Science - Industrial Engineering
Universidad San Carlos De Guatemala
Quetzaltenango11.2024
Skills
- [Product or Service] support
- Customer service excellence
- Returns policy understanding
- Logistics Management
- Engineering Design
- Quality Management System Compliance
- Timesheet Processing
- High urgency sense
- Knowledge Transfer
- Collaborative mindset
- Thrives under pressure
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Coordinator
Yazaki De Guatemala
10.2022 - 12.2023
Quality System Administrator
JIA BRANDS-HAME
04.2022 - 10.2022
Consultant Engineer
Cervecería Nacional S.A.
01.2019 - 06.2019
Master of Science - Industrial Management
Universidad San Carlos De Guatemala
Bachelor of Science - Mechanical Engineering
Universidad San Carlos De Guatemala
Bachelor of Science - Industrial Engineering
Universidad San Carlos De Guatemala