HELLEN QUIÑONEZ

• Sourced clients requiring transportation for machinery and goods via cold calling and online platforms.
  Secured carriers, negotiated rates, and prepared contracts for clients and drivers.
  Managed complete shipping process from initial order to final delivery.
  Closed two loads in first week of nesting, demonstrating quick adaptation.

• Customer Service: Oversaw daily operations, ensured team met performance metrics, developed strategies to achieve goals, and supervised agents.

Managed communication with drivers, assigned orders, monitored delivery progress, and resolved app-related issues to ensure smooth and efficient operations.

Prepared reports, managed employee payroll, and coordinated my supervisor's work schedule.