Gustavo L. E. Corleto Molina
Engineer
Cobán
Summary
Dynamic and versatile professional with a background in the food industry engineering, digitalization, call center customer service, and English/Spanish medical interpretation. Demonstrated ability to adapt to diverse environments and excel in fast-paced settings. Skilled in problem-solving, communication, and leveraging technical expertise to optimize processes and enhance customer satisfaction. Passionate about bridging linguistic and cultural gaps to facilitate effective communication in medical settings. Committed to continuous learning and growth to contribute effectively to multifaceted roles.
Overview
9
9
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Digitizer
Meda Studio - Family Search
10.2022 - 02.2024
- Collaborated with team members to achieve project deadlines and maintain high-quality outputs.
- Worked closely with clients to understand their specific needs, tailoring digitization processes accordingly for optimal results.
- Enhanced digitization accuracy by meticulously reviewing and correcting raw data inputs.
- Provided feedback on internal tools and processes, assisting in the continuous improvement of the company''s digitization capabilities.
English/Spanish Medical Interpreter
Teleperformance - LLS
01.2022 - 09.2022
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
Customer Service Representative
Panamericom - Assist Wireless
07.2015 - 11.2015
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
Bachelor of Engineering - Food Sciences And Technology
ITMES - USAC
San Juan Chamelco, Alta Verapaz 05.2001 -
No Degree - General Studies
BYU Pathway
Online 05.2001 -
Skills
Quality Control Procedures
undefinedCertification
Quality management and food safety
Timeline
Digitizer
Meda Studio - Family Search
10.2022 - 02.2024
English/Spanish Medical Interpreter
Teleperformance - LLS
01.2022 - 09.2022
Quality management and food safety
11-2020
Pork processing
09-2020
Determination of shelf life of food through accelerated and real-time tests
09-2020
Implementation of safety systems for Global Market Certification
04-2020
Smoking techniques in food products
03-2020
Customer Service Representative
Panamericom - Assist Wireless
07.2015 - 11.2015
Bachelor of Engineering - Food Sciences And Technology
ITMES - USAC
05.2001 -
No Degree - General Studies
BYU Pathway
05.2001 -
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