Mondaycom CRM
Grecia Escalante
Summary
I’m currently in my third year of the International Relations program, which has provided me with a solid academic foundation and a global perspective. My studies have covered topics like supply chain management, international trade, strategic planning, and global policies. This has helped me develop analytical and problem-solving skills, which I’ve applied in both academic projects and work experiences. I’ve gained a comprehensive understanding of how logistics decisions affect global operations and work efficiency, and have worked in multidisciplinary teams to coordinate actions and improve processes.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Billing and Customer Service Specialist
Telus International
01.2022 - Current
- Managed billing correspondence, ensuring accuracy and clarity in financial documentation, developing key skills in communication and professional writing
- I organized customer information and account data, applying analytics and data management to improve the user experience
- Achieved a 95% satisfaction rate in customer surveys, demonstrating skills in problem solving and personalized service
- Served over 50 daily customer interactions, providing detailed, friendly and efficient service in a high-paced environment
- Communicated policies and procedures with empathy, ensuring customer understanding and fostering loyalty
Education
BACHELOR'S DEGREE - INTERNAL RELATIONS
University Galileo
01.2022 - Current
Skills
- Customer Service
- Field Supervision
- Coaching
- Analytical Skills
- Problem-Solving
- Decision-Making
- Team Development
- Feedback Provision
- Attendance Management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Additional Information
Subject Matter Expert, Telus Digital., Developed team members' skills and product knowledge., Helped team members become self-sufficient, analytical, and improved their problem-solving and decision-making skills., Promoted and maintained a healthy work environment among peers and team members., Diagnosed and provided feedback on the strengths and areas of opportunity for team members., Helped maintain team members' attendance and ensured impeccable adherence.
Software
Word
Excel
PowerPoint
Timeline
Billing and Customer Service Specialist
Telus International
01.2022 - Current
BACHELOR'S DEGREE - INTERNAL RELATIONS
University Galileo
01.2022 - Current
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