Gilberto Giovani Rossatti Mendez
Guatemala,GU
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
VXI Global
Guatemala, City
06.2020 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Sought ways to improve processes and services provided.
- Improved overall efficiency Number% by anticipating needs and providing outstanding support.
- Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
Customer Service Representative
Teleperformance
Guatemala, Guatemala
02.2018 - 05.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered services to customer locations within specific timeframes.
- Handled Number calls per day to address customer inquiries and concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
High School - Just To Finish High School
Belmont High School
Los Angeles California 02.1980 - 12.1984
Bookkepping - Bookkepper
American School
Los Angeles California 03.1985 - 12.1987
Skills
Technical Support
Retail store support
Stocking and replenishing
Warehousing functions
Timeline
Customer Service Representative
VXI Global
06.2020 - Current
Customer Service Representative
Teleperformance
02.2018 - 05.2020
Bookkepping - Bookkepper
American School
03.1985 - 12.1987
High School - Just To Finish High School
Belmont High School
02.1980 - 12.1984