Summary
Overview
Work History
Education
Skills
Software
FOOTBALL
Timeline
Generic

Gerber Patzan

Sales Agent And Customer Service Representative
Guatemala City,GU

Summary

Dynamic sales professional with a proven track record at VXI, excelling in customer support and upselling fiber optic services. Skilled in strategy development and document management, I enhance customer satisfaction through effective communication and problem-solving. Committed to delivering exceptional results while fostering positive customer relationships.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Sales Agent

VXI
06.2024 - 08.2025

Sales and Customer Support

At VXI, I was a key part of the Brightspeed team, providing solutions for customer billing and technical issues. My role included successfully upselling fiber optic services by educating customers on the advantages of upgrading from DSL and helping them choose the best plan for their home.

Customer Care Representative

Alorica
01.2022 - 07.2024
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Education

High School Diploma -

INED SAN RAYMUNDO
SAN RAYMUNDO GUATEMALA
05.2001 -

Skills

Document management

Software

SOFTWARE AND HARDWARE

FOOTBALL

  • Football instilled in me a strong sense of discipline and dedication.
  • I know what it means to put in the hard work necessary to improve and achieve a goal.
  • I am highly motivated and understand that success comes from consistent effort and discipline.

Timeline

Sales Agent

VXI
06.2024 - 08.2025

Customer Care Representative

Alorica
01.2022 - 07.2024

High School Diploma -

INED SAN RAYMUNDO
05.2001 -

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Gerber PatzanSales Agent And Customer Service Representative