Gabriela Del Cid
Guatemala
Summary
Experienced professional with 14 years of expertise in multinational outsourcing and consulting firms, focusing on F&A | Order to Cash processes. Proven track record of leading technology and process transformations for extensive global teams, with a strong emphasis on client-centric service and solution design. Diligent Transformation Director skilled in managing transformative projects, enhancing operational efficiencies, and effectively leading cross-functional teams to implement strategic initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transformation Director
HCLTech
10.2021 - Current
- Leading large-scale initiatives within an organization of cross-functional teams globally dispersed. Forming the direction of the business-driven initiatives and responsible for deploying new strategies, processes and technologies that positively impact the business. In charge of Project Management in charge of designing project plans, manage relationships, risks, and communication with business stakeholders.
- Successfully implementing digital technologies, changing operating models that driving value to our client.
Client Engagement Manager
Guatemala Delivery Lead | Capgemini Business Services
01.2019 - 10.2021
- Demonstrated experience driving simple transitions, to more complex transformations initiatives, and implementing new Operating Models across different countries and global regions.
Operations Manager
Credit to Cash Manager | Capgemini Business Services
10.2016 - 12.2018
Team Manager
Collections Manager | Capgemini Business Services
02.2013 - 09.2016
- 14+ years managing Client relationship and leading F&A operations with 6 years’ experience in Project management and transformation initiatives for mid-large size teams across countries.
- Experienced in Change, Quality and Risk Management, highly oriented to improve Customer relationships and satisfaction. Leading teams through transformation agenda.
Education
Bachelor of Business Administration -
ESI School of Management
01.2024
Law - undefined
Universidad Mariano Galvez
01.2003
Skills
- Strategic issue analysis
- Strategic innovation oversight
- Customer focus
- Organizational growth strategies
- Data analysis expertise
- Digital strategy development
- Strategic planning
- Business process reengineering
- Project management
- Negotiation and conflict resolution
Accomplishments
- 30% Faster resolution on cash to collect activities with augmented software solution.
- Achieved 25% efficiency by introducing High Radius for Order to cash activities in the North america portfolio.
- Decreased cost to serve by 30% with deployment of global operating model across strategic locations.
Certification
- Digital HR, Humanizing Technology | ESI School of Management | July 2024
- Developing Digital Marketing Strategies | ESI School of Management | July 2024
- Digital Enterprise Model, Level 3 Trainer | Capgemini | June 2021
- High Performance Management | Capgemini | June 2021
- Digital Enterprise Model, Level 3 Trainee | Capgemini | March 2021
- Connected Manager | Harvard Business School | June 2020
- Pipefy Process Management Certification | Pipefy | June 2020
- Lean Six Sigma Green Belt (ICGB) | Oct 2016
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Turkish
Beginner (A1)
Communication Leadership and Transformation
- Responsible for Service delivery management and operational excellence team globally dispersed, attending our client for all Credit to Cash Activities in their North America and EMEA lines of business.
- Delivering data driven improvement and process transformation in high-complexity operations.
- Driving top quality performance consistently through collaborative partnership with Client operating teams, workforce, and automation-driven teams.
Timeline
Transformation Director
HCLTech
10.2021 - Current
Client Engagement Manager
Guatemala Delivery Lead | Capgemini Business Services
01.2019 - 10.2021
Operations Manager
Credit to Cash Manager | Capgemini Business Services
10.2016 - 12.2018
Team Manager
Collections Manager | Capgemini Business Services
02.2013 - 09.2016
Law - undefined
Universidad Mariano Galvez
Bachelor of Business Administration -
ESI School of Management
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