GABRIELA AMAYA

• -Developer of the After School program
• -Administrative Procedures
• -Social Media Community Manager
• -English Instructor
• Training
• Administrative Procedures
• Community Manager
• Developed continuing education programs on new trends and new processes.
• Evaluated teacher performance via classroom observations and assessments, providing constructive feedback for ongoing improvement.
• Supported struggling students through targeted interventions and one-on-one tutoring sessions.

I am writing to share my experience working at Tigo, where I had the opportunity to work in costumer service for two years. During my time there I was dedicated to assisting costumers with mobile phone renewals and repairs.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Sales
• Issue resolution
• Constructive and efficient complaint management
• Client acquisition
• Client Relations
• Efficiently managed multiple simultaneous transactions while maintaining attention to detail and high-quality client support throughout each deal''s completion stage.

• Ventas
• Solución de problemas
• Soluciòn de quejas positiva y efectiva
• Captaciòn de clientes
• Atenciòn al Cliente

• Streamlined office operations by implementing efficient administrative processes and procedures.
• Collaborated with team members to complete projects on time and within budget constraints.
• Facilitated smooth daily operations by coordinating schedules, appointments, and travel arrangements for executive staff members.