Gabriel Chacon
Guatemala
Summary
Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Quicken
01.2022 - Current
- Interacts with customers via telephone, email, or online chat to provide support and information on products / services
- Utilizes interactive tools while providing support
- Ensures that appropriate actions are taken to resolve customer problems and concerns
- Capture insights from customer interactions to identify trends and emerging issues
- Report process issues that require fine-tuning/adjusting
- Product expertise: engage in ongoing training for a comprehensive understanding of all Quicken products and features
Customer Service Associate
Eaze
04.2020 - 01.2022
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintain customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Helped 20+ customers every day with positive attitude and focus on customer satisfaction.
Warranty Specialist
Tempur-Pedic
09.2017 - 04.2020
- Managed customer relations and customer service through daily communication and interaction.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
Education
BBA - Business Administration
Gaia Business School
Guatemala City, Guatemala07.2026
High School Diploma -
Evelyn Rogers
Guatemala City, Guatemala10.2001
Skills
- Order fulfillment
- Credit card payment processing
- Stocking and replenishing
- Sales expertise
- Microsoft Office Suite
- Google Workspace
- Technical Support
- Customer relations
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Technical Support Representative
Quicken
01.2022 - Current
Customer Service Associate
Eaze
04.2020 - 01.2022
Warranty Specialist
Tempur-Pedic
09.2017 - 04.2020
BBA - Business Administration
Gaia Business School
High School Diploma -
Evelyn Rogers
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