Frandi Barrios Reyes
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Bankable Certified
- Billing Expert Experience
- FIT Program
- Apprenticeship Program
Overview
10
10
years of professional experience
Work History
Ops Manager
Alorica
10.2022 - Current
Supervisor
Alorica
08.2018 - 10.2022
Trainer
Alorica
06.2015 - 08.2018
Solution Center Specialist
Alorica
12.2014 - 07.2015
- Managed high-priority cases, ensuring timely resolution and client satisfaction.
Bilingual CSR
Alorica
06.2014 - 12.2014
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
Education
High School Diploma -
Kellogsville High School
Michigan06.2012
Skills
Communication
Time Management
Data Analysis
Teamwork
Problem Solving
Leadership
2 Years Supervisory
Microsoft Proficient
Personal Information
- Title: Learning Delivery Manager
- Date of Birth: 01/17/95
- Nationality: Guatemala
- Place of Birth: Guatemala
Languages
English
Spanish
References
- Cristian Chavez, Operartion, Guatemala, 50240197227, cristian.chavez@alorica.com
- Walter Martinez, Operations, Guatemala, 50257286301, walter.martinez@alorica.com
Timeline
Ops Manager
Alorica
10.2022 - Current
Supervisor
Alorica
08.2018 - 10.2022
Trainer
Alorica
06.2015 - 08.2018
Solution Center Specialist
Alorica
12.2014 - 07.2015
Bilingual CSR
Alorica
06.2014 - 12.2014
High School Diploma -
Kellogsville High School
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