Franck Asencio
Guatemala
Summary
Outgoing call center industry with [8] years of customer care, billing, collections, sales experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Selling Agent
Allied Global
10.2022 - 11.2023
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Generated leads for sales and rental properties through cold calls and referrals.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
Collections Agent/sells Agent
TELUS
09.2018 - 10.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Persistently get calls of customers with extremely past due accounts to recover lost revenue.
Customer Service Representative
EGS (ALORICA)
01.2016 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Introduction To Networking Systems - CCNA 1
Edutek
Guatemala12.2022
Bachelor of Science - Bachelor in Computing
LICEO CANADIENCE
GUATEMALA ZONA 110.2007
Skills
- Title Investigation
- Market Tracking and Research
- Partnership Development
- Purchase Agreement Writing
- Data Entry
- Product Knowledge
- Complaint Resolution
- Information Security
- Appointment Scheduling
- Order Processing
- Product and Service Solutions
- Service Upselling
- Sales Closing
- Delivery Scheduling
- Active Listening
- Retail Materials Management
- Client Relations
- Report Preparation
- Documentation
- Receiving Support
- Computer Proficiency
- Technical Support
- Microsoft Outlook
- Office Equipment Proficiency
- Conflict Mediation
- Product Sales
- CRM Software
- Conflict Resolution
- Customer Relations
- Retail Store Support
- Brand Representation
- System Implementation
- Call Center Operations
- Promotional Support
- Strategic Sales Knowledge
- Professional Telephone Demeanor
- Record Preparation
Accomplishments
Able to develop excellent job by reaching out all my metrics also been top performer at Telus international.
been top seller and obtain great compensation for been the top for few months at allied global.
Certification
CCNA 1
Introductions to networking.
have time to learn more about work peace methods.
I like to research on-line about how to
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Selling Agent
Allied Global
10.2022 - 11.2023
Collections Agent/sells Agent
TELUS
09.2018 - 10.2022
Customer Service Representative
EGS (ALORICA)
01.2016 - 09.2018
Introduction To Networking Systems - CCNA 1
Edutek
Bachelor of Science - Bachelor in Computing
LICEO CANADIENCE
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