Flor De María Gómez Gálvez
Sacatepequez,Guatemala
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
9
9
years of professional experience
Work History
LEGAL ASSISTANT
RESOLVE LAW GROUP
California, United States
08.2022 - 09.2024
- This role involved drafting, reviewing, and editing legal documents such as contracts and motions, while maintaining and organizing case files for easy access. The position required conducting thorough legal research, summarizing statutes and case law for attorneys. Acting as a liaison between clients and attorneys, the role ensured effective communication and kept clients informed. Responsibilities included managing attorneys' calendars, scheduling court dates and meetings, handling the filing of legal documents, and tracking case progress. Additionally, the role assisted with billing, administrative tasks, trial preparation, and maintaining confidentiality to protect sensitive client information.
CUSTOMER CARE OPERATIONS ASSISTANT
CARELINX-SHARECARE
USA, United States
08.2021 - 07.2022
- Handled high-volume inbound customer calls and made outbound calls to potential clients, referrals, and providers. Utilized resources to troubleshoot and resolve issues, providing excellent customer service through full product knowledge. Communicated professionally with clients, providers, teammates, and healthcare professionals. Consistently met Key Performance Indicators (KPIs) and took on additional duties as needed.
OPERATIONS MANAGER
EL CONVENTO BOUTIQUE HOTEL
Antigua Guatemala, Guatemala
04.2019 - 04.2021
- The role involved full responsibility for all hotel departments, collaborating with department heads to ensure smooth operations. Key tasks included ensuring the premises were guest-ready, implementing and monitoring compliance with Standard Operating Procedures (SOPs), managing departmental purchases and vendor relations, and conducting inspections to maintain quality standards. The position also focused on customer satisfaction, staff training, and enhancing human capital. Regular meetings were held to assess operations, track marketing efforts, and control costs. Additionally, the role required 24/7 availability to address emergencies and manage overall hotel operations.
HOTEL MANAGER
HOTEL EIGEN
Halle (Saale), Germany
01.2018 - 03.2019
- The work involved supervising staff across various departments, setting clear objectives, and efficiently planning activities. Responsibilities included managing budgets, expenses, and financial analysis, as well as developing marketing strategies to promote hotel services. The role required direct communication with customers, addressing complaints, and resolving problems. Additional tasks included handling maintenance, staff shortages, and equipment needs while collaborating with external partners, such as suppliers and event planners.
BILLING ANALYST
XEROX BUSINESS SERVICES OF GUATEMALA
Guatemala, Guatemala
03.2015 - 03.2018
- Managed a portfolio of 10,000 state and local government accounts for Xerox, ensuring accurate and timely billing. Oversaw the billing process, including adjustments, and led projects to automate procedures, improving efficiency and reducing errors. Collaborated with internal teams to streamline operations and ensure compliance with regulations. Provided troubleshooting support for billing issues, resolving discrepancies with clients. Generated and analyzed reports to monitor account status and implemented corrective actions. Contributed to the development of tools and processes to enhance billing accuracy and system improvements.
Education
Bachelor in Business Administration Specialized in Hotels and Restaurants -
Galileo University
Guatemala, Guatemala10.2016
Service Best -
Guatemalan Chamber of Commerce & Industry
Guatemala, Guatemala05.2015
Bilingual Secretary -
Señoritas El Rosario School
Guatemala, Guatemala10.2005
High School -
Sagrada Familia School
Guatemala, Guatemala10.2002
Middle School -
Lehnsen School
Guatemala, Guatemala10.1998
Elementary School -
Secretarial Bilingual School
Guatemala, Guatemala10.1995
Skills
- Responsible and honorable, with a strong work ethic and willingness to take on any task
- Proficient in quality control processes, where daily tasks included monitoring calls, evaluating agents, and providing continuous feedback to enhance performance and ensure excellent customer service
- Developed strong organizational skills as an Assistant Manager, managing meetings, personal agendas, and coordinating timely wire payments to suppliers to ensure prompt merchandise delivery
- Demonstrated effective team leadership skills at Hotels, where I implemented a maintenance risk system to manage equipment and automate procedures for improved efficiency
- Skilled in touch-typing
- Experienced in search engine optimization
- Strong problem-solving and conflict resolution skills, demonstrated through effectively addressing customer concerns, resolving operational challenges, and providing solutions in high-pressure environments
- MS Office proficient
- Daily docket reports
- Office Management
- Calendar Management
- Legal Document Preparation
- Customer Relationship Management
- Fast Learner
- Client service and support
Languages
Spanish
First Language
English
Advanced (C1)
C1
German
Upper Intermediate (B2)
B2
Projects - Hospitality Program
Since November 2021, serving as Coordinator of the NDG Hospitality Training Program in Guatemala, responsible for content development and working closely with the platform Zunun.org to ensure sufficient resources for students. The role includes organizing practical training aligned with theoretical classes, designing assessment tools to evaluate students' knowledge and skills, and recruiting students. Additional responsibilities include monitoring program operations, tutoring students, guiding the program toward self-sustainability and profitability (within three years), obtaining licenses, forming alliances with local hotels, and recruiting students from local high schools.
Timeline
LEGAL ASSISTANT
RESOLVE LAW GROUP
08.2022 - 09.2024
CUSTOMER CARE OPERATIONS ASSISTANT
CARELINX-SHARECARE
08.2021 - 07.2022
OPERATIONS MANAGER
EL CONVENTO BOUTIQUE HOTEL
04.2019 - 04.2021
HOTEL MANAGER
HOTEL EIGEN
01.2018 - 03.2019
BILLING ANALYST
XEROX BUSINESS SERVICES OF GUATEMALA
03.2015 - 03.2018
Bachelor in Business Administration Specialized in Hotels and Restaurants -
Galileo University
Service Best -
Guatemalan Chamber of Commerce & Industry
Bilingual Secretary -
Señoritas El Rosario School
High School -
Sagrada Familia School
Middle School -
Lehnsen School
Elementary School -
Secretarial Bilingual School
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