Fabio Sical
Master In Business Administration
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Business Enablement Lead
Conduent
Guatemala
05.2021 - Current
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
Senior Project Manager
Conduent
Guatemala City
07.2015 - 05.2021
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Communicated project plans and progress to key stakeholders and project contributors.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Traveled to provide on-site management of project schedule and go live efforts in Central and South America locations (Mexico, Colombia, Brazil, Argentina, Chile).
CRM - Corporate Operations
Telus International Guatemala
Guatemala City
02.2014 - 05.2015
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Created customer support strategies to increase customer retention.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Senior Business Analyst - Corporate Finance
Telus International Guatemala
Guatemala City
06.2010 - 02.2014
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Analyzed performance metrics to identify opportunities to increase sales.
- Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
Regional WFM / Projects Manager
Telus international Guatemala
Guatemala City
06.2005 - 06.2010
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Negotiated and managed third-party contracts related to project deliverables.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
Bachelor of Science - Industrial Engineering
Galieo University
Guatemala 01.2010 - 07.2015
MBA - Business Administration
Galileo University
Guatemala 01.2018 - 11.2019
No Degree - Six Sigma Green Belt
Adelaide University
Australia 05.2001 -
Skills
Talented leader
undefinedTimeline
Business Enablement Lead
Conduent
05.2021 - Current
MBA - Business Administration
Galileo University
01.2018 - 11.2019
Senior Project Manager
Conduent
07.2015 - 05.2021
CRM - Corporate Operations
Telus International Guatemala
02.2014 - 05.2015
Senior Business Analyst - Corporate Finance
Telus International Guatemala
06.2010 - 02.2014
Bachelor of Science - Industrial Engineering
Galieo University
01.2010 - 07.2015
Regional WFM / Projects Manager
Telus international Guatemala
06.2005 - 06.2010
No Degree - Six Sigma Green Belt
Adelaide University
05.2001 -
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