Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
Generic
Eymmy Porras

Eymmy Porras

Ciudad de Guatemala

Summary

Versatile professional with a proven track record of seamlessly transitioning between diverse account types in retail, government-related services, and tech support. Quickly adapts to new tools and processes. Skilled in multitasking and communication, honed through effective handling of chats and calls. Solid technical foundation in tech support, particularly in customer issue troubleshooting gained from working with McAfee.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ZARA EUROTIENDAS
03.2021 - 01.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.


Customer Service Representative

Telus Digital
09.2023 - 10.2024
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Technical Support Representative

Everise Guatemala Limitada
12.2024 - 07.2025
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Education

High School Diploma -

Liceo Profesional En Computación
Guatemala City, Guatemala
10-2017

No Degree - Profesorado De Enseñanza Media En Pedagogía

Universidad De San Carlos De Guatemala
Guatemala City, Guatemala

Skills

  • Customer service
  • Microsoft Excel
  • Microsoft PowerPoint
  • Technical support
  • Problem resolution
  • Relationship building

Languages

English
Advanced (C1)
Portuguese
Elementary (A2)

Timeline

Technical Support Representative

Everise Guatemala Limitada
12.2024 - 07.2025

Customer Service Representative

Telus Digital
09.2023 - 10.2024

Customer Service Representative

ZARA EUROTIENDAS
03.2021 - 01.2023

High School Diploma -

Liceo Profesional En Computación

No Degree - Profesorado De Enseñanza Media En Pedagogía

Universidad De San Carlos De Guatemala

References

Melissa Santizo: 5183-6552

Magali Pérez: 4162-6647

Similar Profiles

CREATE PROFILE
Eymmy Porras