Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Erick Barrios

Erick Barrios

Summary

Dynamic Account Manager with a proven track record at HCL Guatemala, excelling in client relations and customer service. Enhanced client satisfaction through proactive communication and problem resolution, achieving high retention rates. Skilled in teamwork and collaboration, I foster strong partnerships while driving operational success and implementing effective strategies.

Overview

18
18
years of professional experience

Work History

Account Manager

HCL Guatemala
08.2019 - 05.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Certified Trainer & Coach

Intecap Technical Institute
02.2012 - 06.2019
  • Fostered a culture of continuous learning by regularly updating course offerings based on participant feedback.
  • Led cross-functional teams in the creation of comprehensive training manuals, enhancing knowledge transfer across departments.
  • Optimized scheduling of training events to maximize attendance and minimize conflicts with operational priorities.
  • Achieved successful outcomes for clients by utilizing proven coaching methodologies matched to individual goals.

Director of Operations

Safe Passage Project
01.2007 - 02.2012
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Education

No Degree -

Barry University
Miami Shores, Florida
04-2003

Associate of Arts -

Miami Dade College
North Miami Dade, Florida
03-2000

High School Diploma -

American Senior High School
Miami Lakes, Florida
08-1996

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Languages

English
Bilingual or Proficient (C2)

Timeline

Account Manager

HCL Guatemala
08.2019 - 05.2025

Certified Trainer & Coach

Intecap Technical Institute
02.2012 - 06.2019

Director of Operations

Safe Passage Project
01.2007 - 02.2012

No Degree -

Barry University

Associate of Arts -

Miami Dade College

High School Diploma -

American Senior High School

Similar Profiles

CREATE PROFILE
Erick Barrios