Client-focused professional with 12+ years of experience in hospitality, education, and service-driven roles. Known for building strong client relationships, resolving issues with empathy, and delivering exceptional service that drives loyalty. Skilled in onboarding, account management, conflict resolution, and cross functional collaboration. Averaged 22-25% in tips while serving 30-70 guests per night, consistently generating $2,000+ in nightly sales. Ranked in the top 5% of employees company-wide for the lowest number of customer comps, reflecting precision, efficiency, and customer satisfaction. Proven ability to create memorable customer experiences and exceed performance targets. Ready to bring strategic thinking, proactive communication, and a client-first mindset to a CSM role.