Elmer E MoLINA
Next Trucking
Guatemala City
2
Languages
13
years of professional experience
Logistic Coordinator coordinating shipment tracking, carrier communication, and appointment scheduling to reduce delays and keep freight moving on time. Supports shipping workflows by drafting 51+ documents per week, including BOLs, packing lists, invoices, and shipping labels while confirming receipt with destination contacts. Strengthens customer relationships through clear updates and fast issue resolution.
Work History
Collector
2 Years 4 Months- Developed and implemented strategies to enhance customer payment compliance.
- Trained and mentored junior collectors on best practices for effective communication.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Utilized various software programs to efficiently manage account information and track progress towards collection goals.
- Established relationships with customers to encourage payment of delinquent accounts.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
Logistic Coordinator
2 Years 11 Months- Tracked and traced in-transit loads to ensure timely updates on shipment status.
- Tracked and traced in-transit loads to stay updated on shipment status.
- Drafted shipment BOLs, packing lists, invoices, and shipping labels to facilitate accurate documentation.
- Set appointments for receiving or delivery and followed up with destination personnel to confirm receipt.
- Supported customers by maintaining positive business relationships with key personnel and consistently meeting needs.
Customer Service Representative
6 Years 4 Months- Investigated and resolved customer concerns regarding order inquiries and delivery tracking, enhancing customer satisfaction.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Resolved customer service or billing complaints by exchanging merchandise, processing refunds, or adjusting bills, ensuring customer retention.
- Handled inbound calls to address various concerns, set appointments, and close sales, contributing to a streamlined service process.
- Determined charges for services requested, collected deposits and payments, or arranged for billing.
- Set up customer accounts in system and updated details to reflect current information.
- Mentored team members, providing guidance on workflow efficiency and performance enhancement.
Customer Service Representative
3 Years 2 Months- Established trusting relationships with customers to identify and address their needs.
- Provided prompt and friendly service to resolve inquiries and complaints.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed high-volume calls while maintaining accuracy and professionalism in all interactions.
- Trained new hires on customer service protocols and best practices to ensure quality standards.
Education
High School Diploma
Skills
Billing support
Complaint resolution
Call center operations
Customer account management
Billing reconciliation
Shipment tracking
Microsoft Excel
Carrier communication
Shipment scheduling
Freight documentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Collector
R&L Carriers
04.2024 - CurrentRead More
Logistic Coordinator
Next Trucking
09.2023 - CurrentRead More
Customer Service Representative
UPS
05.2017 - 09.2023Read More
Customer Service Representative
TXU Energy
02.2014 - 04.2017Read More
Poly High School/Summit View High School
High School Diploma
Read More