Elias David Lopez Santiago

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Streamlined resolution processes for quicker response times and higher customer satisfaction.
• Managed a high volume of cases, effectively prioritizing tasks to ensure timely resolutions.
• Provided exceptional support during high-pressure situations, diffusing tension and facilitating productive discussions towards resolutions.
• Improved customer satisfaction by efficiently resolving disputes and addressing concerns.

Credit analyst

• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
• Placed customer accounts on hold due to past due payments.
• Minimized accounts receivable collections and reconciled customer billings and statements.