Edgar Coloma
Guatemala,Guatemala
Summary
Dynamic Order Coordinator with proven conflict resolution skills at HCL, adept at enhancing customer satisfaction and streamlining order processing. Recognized for maintaining accurate records and delivering exceptional customer service. Proficient in Microsoft Office, I thrive in fast-paced environments, ensuring efficient billing support and effective communication.
My main objective is to aim for the best results, developing my job in an excellent, effective, and efficient way, so I can accomplish my goals and the goals of the company.
Overview
12
12
years of professional experience
Work History
Order Coordinator
HCL
Guatemala, Guatemala
02.2025 - Current
- Resolved conflicts between customers and suppliers regarding late shipments and returns of copier units.
- Assisted customers in resolving product or service issues related to their orders.
- Reviewed customer orders and ensured accuracy of order information.
Base Billing Representative
HCL
Guatemala, Guatemala
06.2020 - 01.2025
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Dispute Analyst (Billing)
Capgemini
01.2018 - 12.2019
- Maintained accurate records of all dispute activities for audit purposes.
- Reviewed customer inquiries and complaints to identify potential disputes.
- Provided customer service support via phone, email, and online chat.
Customer Service Representative
Transactel / Telus international
02.2014 - 11.2017
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Technical support for computers
Small Business
Downey, USA
02.2013 - 07.2013
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Education
Diploma - Languages
Japanese Academy Japones En Guate
Guatemala01-2022
High School Diploma -
Discovery School
10-2009
Elementary and Middle School -
Centro Educativo Mundo Verde
01.2008
Elementary -
Colegio Español Principe de Asturias
01.2002
Elementary -
Centro Educativo Monte Alban
01.1998
Galileo University
GuatemalaSome College (No Degree) - English Language And Literature
Downey Adult School
Downey, CASkills
- Confident
- Polite
- Grammar and communication skills
- Effective and efficient
- Teamwok
- Ease of learning languages
- Order processing
- Conflict resolution
- Data entry
- Order tracking
- Customer service
- Billing support
- Microsoft Office Expert
Areas Of Opportunity
- Perfectionist
- On top of everything
- Always like to be clean
- Like order in every place
Skills Values Abilities
- Confident
- Polite
- Grammar and communication skills
- Effective and efficient
- I love to develop my job with passion
- Team work
- Experience in billing (2 years)
- Experience with Word, PowerPoint and Excel
- Ease of learning languages (Spanish, English and Japanese)
Personal Information
Age: 34
Languages
Spanish
First Language
English
Proficient (C2)
C2
Japanese
Elementary (A2)
A2
Timeline
Order Coordinator
HCL
02.2025 - Current
Base Billing Representative
HCL
06.2020 - 01.2025
Dispute Analyst (Billing)
Capgemini
01.2018 - 12.2019
Customer Service Representative
Transactel / Telus international
02.2014 - 11.2017
Technical support for computers
Small Business
02.2013 - 07.2013
Diploma - Languages
Japanese Academy Japones En Guate
High School Diploma -
Discovery School
Elementary and Middle School -
Centro Educativo Mundo Verde
Elementary -
Colegio Español Principe de Asturias
Elementary -
Centro Educativo Monte Alban
Galileo University
Some College (No Degree) - English Language And Literature
Downey Adult School
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