Dulce López

As a Bilingual Administrative and Educational Support, I am responsible for providing essential administrative and educational assistance in both English and Spanish. I supported teachers and school management by coordinating educational materials, managing student records, and assisting with classroom logistics. My role involved translating communications for non-Spanish-speaking parents and facilitating effective cross-cultural interactions. Additionally, I ensured the smooth operation of school events and meetings and offered hands-on support to students, ensuring they received personalized care and guidance.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.