Domingo Hernandez
Sells Agent.
Totonicapán
Summary
I graduated as a builder and designer. I worked as a builder for two years in the industry of construction, my highest position was a supervisor. And then I've been working in the call center industry for more than four years, as customer service, retention. And as a sales agent, closing deals calling customer about service, negotiation of services, for more than two years, and being a top seller.
Overview
2
2
years of post-secondary education
2
2
Certifications
Work History
Builder
Construction Industry
- Worked as a builder for two years in the construction industry, with the highest position being a supervisor.
Retantion Agent
Call Center Industry
- Worked in the call center industry for more than four years, handling customer concerns, supporting them, and retaining customers by providing great customer service.
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
- Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
Customer Service Representative
UPS Customer Center
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sells Agent
NRG
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Coordinated appointments to show tenants and buyers prospective homes.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Education
Industrial Bachelor's Degree, Construction Drawing - Construction expert
INSITUTO NACIONAL TECNICO INDUSTRIAL SAN CARLOS SIJA
Quetzaltenango, 01.2015 - 05.2017
Skills
Conflict Resolution
Critical thinking and problem solving
Time Management
Self-motivation
Ability to Multitask
Ability to Work Under Pressure
Computer Skills
Ability to Work in a Team
Customer Service
Communication Skills
Problem Solving
Decision Making
Teamwork
Leadership
Fast Learner
Communication
Adaptability
Certification
Certificate of Excellence in Advanced English, Punking Pie Academy
Languages
English
Full Professional
Kiche
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Industrial Bachelor's Degree, Construction Drawing - Construction expert
INSITUTO NACIONAL TECNICO INDUSTRIAL SAN CARLOS SIJA
01.2015 - 05.2017
Builder
Construction Industry
Retantion Agent
Call Center Industry
Customer Service Representative
UPS Customer Center
Sells Agent
NRG
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