Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Diego Arturo Vargas Godoy

Diego Arturo Vargas Godoy

Guatemala City,01

Summary

Dynamic professional with extensive experience as an Executive Assistant at Ministerio Público, excelling in event coordination and documentation accuracy. Proven track record in enhancing communication and building relationships, while leveraging strong skills in Microsoft Office and data analysis to drive operational efficiency and support executive decision-making. Recognized for exceptional administrative support and effective communication.

Overview

10
10
years of professional experience

Work History

Executive Assistant

Ministerio Público
Guatemala, Guatemala
08.2020 - Current
  • Facilitated communication between senior management and staff.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Maintained confidential records and files related to executive operations.
  • Greeted visitors warmly upon arrival at the office premises.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Monitored incoming emails and responded accordingly in a timely manner.

Truck Broker

Tristar Transit
Guatemala, Guatemala
05.2018 - 07.2020
  • Negotiated rates with carriers to ensure competitive pricing while still maintaining profitability.
  • Assisted with the development of training materials for new employees as needed.
  • Coordinated pick-up times between shippers and receivers in order to minimize delays in transit times.
  • Created reports detailing freight costs, carrier performance metrics, profit margins.
  • Audited bills of lading for accuracy prior to payment processing in order to avoid overcharges or discrepancies.
  • Logistics coordinator.

Bilingual Customer Service Supervisor

NCO Star Communications (T-Mobile)
Guatemala, Guatemala
01.2018 - 04.2018
  • Monitored customer interactions to ensure compliance with established standards for quality assurance.
  • Identified opportunities for cross-selling products or services based on customer needs.
  • Supervised and coordinated activities of customer service representatives to ensure quality service delivery.
  • Analyzed customer feedback data to identify areas of improvement in customer experience.
  • Performed regular audits of call center staff performance using monitoring systems.
  • Conducted monthly one-on-one meetings with direct reports to review goals and objectives.

Quality Analyst

NCO Star Communications (T-Mobile)
Guatemala, Guatemala
08.2016 - 12.2017
  • Performed internal audits to ensure compliance with applicable standards and regulations.
  • Monitored product performance against established quality metrics and specifications.
  • Maintained a database of customer complaints and identified areas for improvement.
  • Weekly one-on-one meetings to provide feedback and areas for improvement possibilities.
  • Daily monitoring to ensure quality, and ultimate customer service for our clients.
  • Analysis and creation of reports based on the customer’s needs and quality metrics.

Customer Service Representative

NCO Star Communications (T-Mobile Account)
Guatemala, Guatemala
07.2015 - 07.2016
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Recognized as the top performer among all agents based in Guatemala (2015-2016).
  • Several recognitions as top performer.

Education

High School Diploma -

ITC (Instituto Tecnologico De Computacion)
Zona 1 Ciudad Guatemala
10-2014

Bachelor of Science - Laws

Universidad Mariano Galvez De Guatemala
Zona 2 Ciudad Guatemala

Skills

  • Microsoft Office
  • Event coordination
  • Documentation accuracy
  • Data analysis
  • Contract management
  • Customer relationship management
  • Training development
  • Performance monitoring
  • Effective communication
  • Relationship building
  • Financial services
  • Administrative support
  • Software knowledge
  • Mail management
  • Excel spreadsheets
  • Technical support
  • Report analysis

Languages

Spanish
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Executive Assistant

Ministerio Público
08.2020 - Current

Truck Broker

Tristar Transit
05.2018 - 07.2020

Bilingual Customer Service Supervisor

NCO Star Communications (T-Mobile)
01.2018 - 04.2018

Quality Analyst

NCO Star Communications (T-Mobile)
08.2016 - 12.2017

Customer Service Representative

NCO Star Communications (T-Mobile Account)
07.2015 - 07.2016

High School Diploma -

ITC (Instituto Tecnologico De Computacion)

Bachelor of Science - Laws

Universidad Mariano Galvez De Guatemala

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Diego Arturo Vargas Godoy