DIEGO JOSE CACEROS CACEROS
Project Manager
Guatemala,GU
Summary
Knowledgeable Operations Manager and Analyst with over 8 years of experience bringing planning and problem-solving abilities. Capable of managing large datasets to focus on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents for large operations, developing career oriented staff and delivering outstanding company results.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
7
7
Certifications
Work History
Business Analyst
Allied Global
Guatemala
03.2024 - 06.2025
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Created over 30 User Stories on a Monhtly basis, to meet sprint demmand on new developing features.
Strategic Operations Manager
HCL Technologies
Guatemala, Departamento de Guatemala
04.2022 - 10.2023
- Project oriented Ops Manager to deliver quality and timely Business Requirement development in accordance to the business billing needs, and ensure project completion on business requirement fulfillment, deployment, testing, and introduction to the Operation.
- Developed over 10 new policies and procedures related to operational activities such as inventory control, supply chain management.
- Led several cross-functional teams in the development of organizational objectives and goals.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction following the agile methodology.
Program Manager
HCL Technologies
Guatemala
02.2019 - 03.2020
- Over 10 new business project implementations for billing operation improvement and New account setup responsibilities while being Billing Operations SME.
- Assigned work and monitored performance of project personnel.
- Oversaw program compliance with requirements, schedule and budget.
- Managed external client and business partner relationships.
- Delegated work to staff, setting priorities and goals.
Business Analyst
Xerox
Guatemala City, Departamento de Guatemala
11.2017 - 01.2019
- Business Analyst for the Services Billing Operation at Xerox.
- Managed over 15 Financial and Process Reports, daily, weekly, and monthly.
- Performed cost-benefit analysis of proposed changes to business processes.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Financial Analysis for KPI improvement
- Analyzed existing systems and processes to identify areas of improvement.
Inquiry Representative
Xerox
10.2016 - 11.2017
- Processing of Service Requests (Invoice revisions/adjustments) for different Xerox Accounts.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Participated in training sessions designed to improve overall job performance.
Billing Administrator
Xerox
02.2016 - 10.2016
- Validate and process billing packages for different Xerox Accounts.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Classified and summarized financial data to compile and enter in financial records.
Sales and Customer Service Rep
Allied Global
11.2014 - 12.2015
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maximized every Sales opportunity, and improved Team Sales' results.
Sales and Customer Service Rep
ICS
12.2010 - 05.2015
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma - Arts and Science
Guatemalteco Bilingue School
Guatemala10.2012
Bachelor of Science - Industrial Engineering
Rafael Landivar University
Guatemala11.2019
Computer Technician - Computer And Information Systems
Kinal Institute
Guatemala12.2014
Skills
- Administrative Management
- KPI Tracking
- Value Offering
- People values
- Innovation Management
- Cross-Functional Team Leadership
- Quality Control Processes
- Attention to Detail
- Results Oriented
- Curiosity
Certification
Yellow Belt Certified
Personal And Professional Goals
I like establishing clear short, medium and long term goals. I am a very responsible and committed person and I always strive to exceed established expectations or standards. I am very dedicated and passionate about improving business results. I learn new processes very quickly and can adapt to different organizational changes required by the business. I like dedicating my time on leading my organization into improved and efficient processes to meet the required CPIs or KPIs at lowest investment of resources (I strive to maximize efficiency). I can work with various personality types and I am prepared to face the challenges that such variability may bring to my day to day activities in the workplace.
Personal Information
- Date of Birth: 09/03/94
- Gender: M
- Nationality: Guatemalan
Timeline
Business Analyst
Allied Global
03.2024 - 06.2025
Strategic Operations Manager
HCL Technologies
04.2022 - 10.2023
Program Manager
HCL Technologies
02.2019 - 03.2020
Business Analyst
Xerox
11.2017 - 01.2019
Inquiry Representative
Xerox
10.2016 - 11.2017
Billing Administrator
Xerox
02.2016 - 10.2016
Sales and Customer Service Rep
Allied Global
11.2014 - 12.2015
Sales and Customer Service Rep
ICS
12.2010 - 05.2015
High School Diploma - Arts and Science
Guatemalteco Bilingue School
Bachelor of Science - Industrial Engineering
Rafael Landivar University
Computer Technician - Computer And Information Systems
Kinal Institute
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