Diego Gonzalez
Customer Service Expertise
Ciudad De Guatemala
Summary
Dynamic customer service professional with a proven track record at 24.7 A.I, excelling in conflict resolution and client relationship building. Recognized for enhancing customer satisfaction and consistently exceeding performance metrics. Skilled in technical troubleshooting and empathetic communication, driving loyalty and repeat business through effective support strategies.
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Disputes Representative/Supervisor
24.7 A.I
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative/Sales Representative
VXI Global
03.2020 - 12.2023
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Colegio Hebron
Ciudad De Guatemala 05.2001 -
Skills
Customer support
Technical troubleshooting
Client service
Sales reporting
People skills
Client relationship building
Performance improvement
Staff training
Timeline
Disputes Representative/Supervisor
24.7 A.I
01.2024 - Current
Customer Service Representative/Sales Representative
VXI Global
03.2020 - 12.2023
High School Diploma -
Colegio Hebron
05.2001 -