Diego Garcia
Student
Guatemala City,Guatemala
Summary
- Collaborative team member and leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
- Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Flexibility to work on-site and remotely.
Overview
1
1
year of professional experience
Work History
Customer Success Specialist
Monday.com
01.2023 - Current
- Configured and modified product systems to meet customer-specific needs.
- Utilized creative problem-solving skills to overcome technical challenges in the implementation process.
- Contributed additional revenue to companies through multiple efficiencies applied during the implementation period.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Managed a portfolio of key accounts, ensuring timely issue resolution and consistent communication with stakeholders.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Diploma - Music
Conservatorio Nacional De Música
Guatemala 05.2001 -
High School Diploma -
Liceo Guatemala
Guatemala 05.2001 -
Skills
Problem Resolution
Pre-sales support
Follow-up skills
Problem-solving aptitude
Multitasking Abilities
Time management abilities
Team Development
Decision-Making
Excellent Communication
Active Listening
mondaycom CRM, Dev, Project Management and Work OS system proficiency
GSuite Proficiency and experience
Microsoft Office Business and 365
Proactivity and Commitment
Timeline
Customer Success Specialist
Monday.com
01.2023 - Current
Diploma - Music
Conservatorio Nacional De Música
05.2001 -
High School Diploma -
Liceo Guatemala
05.2001 -