Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diego Flores

Guatemala City,GU

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

21
21
years of professional experience

Work History

Customer Service Ambassador.

IntouchCX-Airbnb.
02.2024 - 09.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Researched and corrected customer concerns to promote company loyalty.
  • Followed through with client requests to resolve problems.

Customer Service Representative

IntouchCX-Walmart.
11.2003 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Veterinarias San Pedro.
07.2020 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Colegio La Escuela De Cristo
Villa Nueva, Guatemala
10.2023

Skills

    Customer Service

    Excellent Communication

    Friendly, Positive Attitude

    Teamwork and Collaboration

    Flexible and Adaptable

    Call center experience

    Active Listening

    Critical Thinking

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Customer Service Ambassador.

IntouchCX-Airbnb.
02.2024 - 09.2024

Sales Associate

Veterinarias San Pedro.
07.2020 - 10.2023

Customer Service Representative

IntouchCX-Walmart.
11.2003 - 01.2024

High School Diploma -

Colegio La Escuela De Cristo
Diego Flores