Diego Calvinisti
Operations Manager & Data Entry Professional
Guatemala City
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Message Representative
Square Inc.
Guatemala, Cuatemala City
05.2024 - Current
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Operations Manager & Sales Manager
Top Transport Logistic & Dunamis LLC
10.2021 - 06.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented quality control systems to boost overall product consistency and reliability.
- Developed and implemented strategies to maximize customer satisfaction.
Freight Broker
RSC Transport Inc & Mach One Transport
12.2020 - 10.2021
- Managin CRM's (BATS CRM, MONDAY CRM) New Customer Leads, Cold Calling, Customer Service, Payroll & Accounting
- Verified and noted count and condition of cargo received.
- Monitored market and negotiated rates based on trends.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Tracked shipments and trucks out on deliveries.
Education
Bachelor's in Business And Service Management - Business And Service Management
Galileo University
Guatemala City, Guatemala 01.2025 - Current
High School Diploma -
Verbo Z.16
Guatemala City, Guatemala 06.2007 - 10.2009
Skills
Customer support
Technical troubleshooting
Client service
Sales reporting
Data entry proficiency
Records management
CRM software expertise
Sports
I’m a huge sports enthusiast and enjoy all kinds of sports—whether it’s watching, playing, or just staying active, I love it all!
Timeline
Bachelor's in Business And Service Management - Business And Service Management
Galileo University
01.2025 - Current
Message Representative
Square Inc.
05.2024 - Current
Operations Manager & Sales Manager
Top Transport Logistic & Dunamis LLC
10.2021 - 06.2024
Freight Broker
RSC Transport Inc & Mach One Transport
12.2020 - 10.2021
High School Diploma -
Verbo Z.16
06.2007 - 10.2009
Similar Profiles
Shelley SwimsShelley Swims
Customer Success Advocate PQ Restaurants at Square Inc.Customer Success Advocate PQ Restaurants at Square Inc.
Jaune EastJaune East
Customer Success Advocate at Square Inc.Customer Success Advocate at Square Inc.
Vrushali Nampurkar -OakVrushali Nampurkar -Oak
People's Champion at M Square Nexus Private Limited (formerly M Square Engineers)People's Champion at M Square Nexus Private Limited (formerly M Square Engineers)