Summary
Overview
Work History
Education
Skills
Certifications And Skills
Timeline
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DIEGO BRAN

Guatemala City,Guatemala

Summary

Analytical and results-driven professional with a Master's in Marketing Research and a Lean Six Sigma Yellow Belt (2024). Over 10 years of experience in strategic planning, operational excellence, and team leadership across technology, fitness, and logistics sectors. Currently specialized in Technical Support Supervision within the Smart Home Security industry.

Overview

13
13
years of professional experience

Work History

Technical Support Supervisor - Smart Home Security

TELUS Digital
Guatemala City, Guatemala
01.2022 - Current
  • Oversee technical support operations for high-tier smart home security accounts, ensuring strict adherence to protocols.
  • Mentor and manage a team of technical agents, consistently exceeding SLA and CSAT targets.
  • Apply process improvement mindsets to streamline internal workflows and reduce Average Handling Time (AHT).

Strategy and Operational Excellence Lead

Erei Fitness
San Pedro Sula, Honduras
01.2019 - 01.2020
  • Standardized processes for multiple branch locations, improving personnel and equipment resource efficiency.
  • Restructured corporate identity and internal communication to drive employee engagement.
  • Engineered and monitored KPIs to create measurable value for the customer base.

Marketing and Logistics Lead

Salud-Able: Healthy Food Delivery
Guatemala City, Guatemala
01.2016 - 01.2019
  • Coordinated complex delivery logistics and managed high-volume customer support operations.
  • Executed promotional campaigns that increased revenue and secured strategic corporate alliances.

Marketing Research Analyst

Castrol
Guatemala City, Guatemala
01.2015 - 01.2016
  • Conducted automotive consumer behavior research using mixed methodologies for marketing strategy.
  • Performed territorial context analysis to refine regional value propositions.

Marketing Analyst

Local Transport Authority (Transmetro)
Guatemala City, Guatemala
01.2013 - 01.2015
  • Redefined administrative processes and job roles to optimize organizational structure.
  • Led field research and satisfaction studies for the municipal 'Transmetro' system.

Education

Master - Marketing Research & Consumer Behavior

University of Granada
Spain

Degree - Marketing (International Trade Focus)

Rafael Landivar University
Guatemala

Skills

  • Operations Management
  • Lean Six Sigma Methodology
  • Process Standardization
  • KPI Implementation
  • Strategic Marketing
  • Quantitative Research
  • Qualitative Research
  • Consumer Behavior Analysis
  • SPSS
  • Technical Leadership
  • Technical Support Supervision
  • SAP Strategy Management
  • CRM Tools
  • Soft Skills
  • Leadership Development
  • Multilingual Communication

Certifications And Skills

Lean Six Sigma Yellow Belt, 04/24, Sport Nutrition / Precision Nutrition Level 1, 04/20, University & College Transfer Program (UCTP), 04/20, Leadership Training Facilitator, 04/15, DELF B1 French Certification, 04/07, Spanish, Native, English, B2 - Upper Intermediate, French, B1 - Intermediate, Microsoft Office Suite (Expert), SPSS Statistical Analysis, SAP Strategy Management

Timeline

Technical Support Supervisor - Smart Home Security

TELUS Digital
01.2022 - Current

Strategy and Operational Excellence Lead

Erei Fitness
01.2019 - 01.2020

Marketing and Logistics Lead

Salud-Able: Healthy Food Delivery
01.2016 - 01.2019

Marketing Research Analyst

Castrol
01.2015 - 01.2016

Marketing Analyst

Local Transport Authority (Transmetro)
01.2013 - 01.2015

Master - Marketing Research & Consumer Behavior

University of Granada

Degree - Marketing (International Trade Focus)

Rafael Landivar University
DIEGO BRAN