DIEGO BRAN
Guatemala City,Guatemala
Summary
Analytical and results-driven professional with a Master's in Marketing Research and a Lean Six Sigma Yellow Belt (2024). Over 10 years of experience in strategic planning, operational excellence, and team leadership across technology, fitness, and logistics sectors. Currently specialized in Technical Support Supervision within the Smart Home Security industry.
Overview
13
13
years of professional experience
Work History
Technical Support Supervisor - Smart Home Security
TELUS Digital
Guatemala City, Guatemala
01.2022 - Current
- Oversee technical support operations for high-tier smart home security accounts, ensuring strict adherence to protocols.
- Mentor and manage a team of technical agents, consistently exceeding SLA and CSAT targets.
- Apply process improvement mindsets to streamline internal workflows and reduce Average Handling Time (AHT).
Strategy and Operational Excellence Lead
Erei Fitness
San Pedro Sula, Honduras
01.2019 - 01.2020
- Standardized processes for multiple branch locations, improving personnel and equipment resource efficiency.
- Restructured corporate identity and internal communication to drive employee engagement.
- Engineered and monitored KPIs to create measurable value for the customer base.
Marketing and Logistics Lead
Salud-Able: Healthy Food Delivery
Guatemala City, Guatemala
01.2016 - 01.2019
- Coordinated complex delivery logistics and managed high-volume customer support operations.
- Executed promotional campaigns that increased revenue and secured strategic corporate alliances.
Marketing Research Analyst
Castrol
Guatemala City, Guatemala
01.2015 - 01.2016
- Conducted automotive consumer behavior research using mixed methodologies for marketing strategy.
- Performed territorial context analysis to refine regional value propositions.
Marketing Analyst
Local Transport Authority (Transmetro)
Guatemala City, Guatemala
01.2013 - 01.2015
- Redefined administrative processes and job roles to optimize organizational structure.
- Led field research and satisfaction studies for the municipal 'Transmetro' system.
Education
Master - Marketing Research & Consumer Behavior
University of Granada
SpainDegree - Marketing (International Trade Focus)
Rafael Landivar University
GuatemalaSkills
- Operations Management
- Lean Six Sigma Methodology
- Process Standardization
- KPI Implementation
- Strategic Marketing
- Quantitative Research
- Qualitative Research
- Consumer Behavior Analysis
- SPSS
- Technical Leadership
- Technical Support Supervision
- SAP Strategy Management
- CRM Tools
- Soft Skills
- Leadership Development
- Multilingual Communication
Certifications And Skills
Lean Six Sigma Yellow Belt, 04/24, Sport Nutrition / Precision Nutrition Level 1, 04/20, University & College Transfer Program (UCTP), 04/20, Leadership Training Facilitator, 04/15, DELF B1 French Certification, 04/07, Spanish, Native, English, B2 - Upper Intermediate, French, B1 - Intermediate, Microsoft Office Suite (Expert), SPSS Statistical Analysis, SAP Strategy Management
Timeline
Technical Support Supervisor - Smart Home Security
TELUS Digital
01.2022 - Current
Strategy and Operational Excellence Lead
Erei Fitness
01.2019 - 01.2020
Marketing and Logistics Lead
Salud-Able: Healthy Food Delivery
01.2016 - 01.2019
Marketing Research Analyst
Castrol
01.2015 - 01.2016
Marketing Analyst
Local Transport Authority (Transmetro)
01.2013 - 01.2015
Master - Marketing Research & Consumer Behavior
University of Granada
Degree - Marketing (International Trade Focus)
Rafael Landivar University