Denilsón Rolando Elias Cotzojay
San Juan Sacatepéquez,Guatemala
Summary
Dynamic and results-driven professional with extensive experience at M&M Estilo Y Hogar, excelling in customer service and critical thinking. Proven track record of enhancing customer satisfaction and loyalty through effective conflict resolution and product knowledge. Adept at building strong client relationships, contributing to a thriving sales environment.
Overview
6
6
years of professional experience
Work History
Furniture Sales Associate
M&M Estilo Y Hogar
Guatemala City, Guatemala
01.2020 - 11.2022
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
Customer Service Representative
Alorica
Guatemala City, Guatemala
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Science And Literature
Colegio Integral Liceo Sampedrano
San Pedro Sac. Guatemala 11-2029
Certification For Call Center Representative -
Agexport Guatemala
Online 03-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Competitive
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Alorica
04.2024 - Current
Furniture Sales Associate
M&M Estilo Y Hogar
01.2020 - 11.2022
Bachelor of Science - Science And Literature
Colegio Integral Liceo Sampedrano
Certification For Call Center Representative -
Agexport Guatemala