David Rios
Care Representative
Guatemala City,0
Summary
Dynamic professional with a proven track record at Alorica, enhancing customer satisfaction and expanding the customer base through exceptional communication and problem-solving skills. Spearheaded training programs at Bastion S.A, fostering teamwork and organizational values. Expert in planning, coordination, and driving sales and service excellence.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
Alorica
05.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Co-Facilitator
Alorica
09.2024 - 10.2024
- Maintained accurate records of session attendance, participant progress, and group dynamics for future reference.
- Collaborated closely with other staff members on program development, implementation, evaluation, and continuous improvement efforts.
- Facilitated interactive activities to foster skill development and strengthen interpersonal relationships.
New Hire Trainer
Bastion S.A
06.2022 - 11.2023
- Championed organizational values throughout the training process, instilling a sense of pride and commitment in each new hire class.
- Partnered with subject matter experts to develop comprehensive training materials that aligned with specific job functions and departmental objectives.
- Fostered a culture of collaboration and teamwork among trainees that continued well beyond initial orientation periods.
Education
Bachelor's Degree In Science And Humanities - With A Focus On Computer Science
Colegio Bilingüe Jutiapaneco
11.2018
Skills
Spiritual leadership
Timeline
Co-Facilitator
Alorica
09.2024 - 10.2024
Customer Service Representative
Alorica
05.2023 - 08.2024
New Hire Trainer
Bastion S.A
06.2022 - 11.2023
Bachelor's Degree In Science And Humanities - With A Focus On Computer Science
Colegio Bilingüe Jutiapaneco
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