David Sac
Medical Interpreter
Quetzaltenando,QZ
Summary
Accomplished Medical Interpreter and English Teacher with a proven track record at Teleperformance and TECZION, enhancing patient care and outcomes through interpretation accuracy. Expert in healthcare systems with a knack for cultural insight, ensuring clear communication and increased comprehension. Achieved significant improvements in patient and student satisfaction. Proof of English proficiency with a 96 score on the TOEFL test
Overview
5
5
years of professional experience
Work History
Medical Interpreter
Teleperformance
10.2021 - 09.2024
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
Customer Service Representative
Teleperformance
12.2020 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
English Teacher
TECZION
01.2020 - 12.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Education
Specialist in Psychology - Psychology
Universidad Panamericana
Quetzaltenango, Guatemala 05.2001 -
Score 96 -
TOEFL
05.2001 -
Skills
Cultural insight
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Interpreter
Teleperformance
10.2021 - 09.2024
Customer Service Representative
Teleperformance
12.2020 - 07.2021
English Teacher
TECZION
01.2020 - 12.2020
Specialist in Psychology - Psychology
Universidad Panamericana
05.2001 -
Score 96 -
TOEFL
05.2001 -
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