G Suite
Darío José Montenegro Gallardo
Marketing / Derecho
Guatemala,Ciudad De Guatemala
Summary
Bombero, Rescatista, fanático de la adrenalina; católico y orgulloso Marista. Estudioso del Derecho, las Ciencias Jurídicas y Sociales; y desarrollado en diferentes áreas de mercadeo. Experto en Entrenamientos y Capacitaciones. Alta capacidad para desarrollar talentos y convertir grupos en Equipos. Tengo experiencia entrenando diferentes grupos de trabajo en distintas áreas de Ventas, Atención al Cliente y Tecnología para NOKIA, SAMSUNG, TCL (Alcatel y Blackberry) y Colgate Palmolive; en Centro América y Caribe. Tengo experiencia tanto en canales tradicionales cómo en modenos, de Retail y Consumo Masivo. Creo firmemente que un equipo bien entrenado y desarrollado es capaz de sobrepasar cualquier resultado, siempre que este sea medido de forma correcta; y los resultados de los equipos a mi cargo en los últimos años lo demuestran. Mis resultados respaldan que por los sueños se sueña, pero por las metas se trabaja.
Overview
18
18
years of professional experience
18
18
years of post-secondary education
Work History
Field Force Manager CA+Caribe
GomezLee Marketing
Guatemala City, Departamento de Guatemala
08.2020 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Set aggressive targets for employees to drive company success and strengthen motivation.
ALCATEL MASTER TRAINER CARICAM
GomezLee Marketing
09.2016 - 11.2019
- Desarrollar herramientas de entrenamiento Presentación de portafolio e introducción al mercado Entrenamiento y Coaching a Field Force y Staff
- Designed customized training materials tailored to specific client needs, leading to improved learning outcomes.
- Consistently maintained high evaluation scores from trainees due to effective instruction and a keen focus on individual needs.
- Played an integral role in the development of new training programs, conducting thorough needs analyses and market research to inform content design decisions.
- Provided virtual training and online presentations.
- Motivated participants through one-on-one instruction and positive feedback.
TRADITIONAL CHANNEL, FIELD SUPERVISOR
Novaservicios
01.2012 - 09.2016
- Desarrollo de potencial en el mercado Implementación y ejecución de planogramas Apoyo logístico en estrategias comerciales
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
SAMSUNG Training Team
Research & Planning
guatemala, Guatemala
03.2009 - 08.2011
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Nokia Retail Program
Novaservicios
guatemala, Guatemala
12.2006 - 12.2008
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Education
Bachiller en Ciencias y Letras -
Liceo Guatemala
Guatemala City, GU 01.1991 - 05.2002
Caballero Bombero - Fire Science
Escuela Técnica Universitaria - Bomberos Municipal
Guatemala City, Guatemala 11.2007 - 11.2007
Licenciatura en Ciencias Jurídicas y Sociales -
Universidad De San Carlos De Guatemala
Guatemala City, GU 01.2012 - 05.2018
Skills
Coaching Techniques
Software
Hojas de Cálculo
Presentaciones
Looker Studio
Power BI
Edición de Audio y Video
Languages
English
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
French
Elementary
Interests
Data Science
Grill
Transformers Collector
Quote
Por los sueños se sueña, pero por las metas se trabaja.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 294 staff members in 8 Countries.
- Evolution from paper reporting to 100% digital, visible through real-time dashboards.
- Training and specialization of the work team in various branches and service channels.
- KPIs met in record time with minimal margins of error.
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionTeam Building / Company RetreatsTimeline
Field Force Manager CA+Caribe
GomezLee Marketing
08.2020 - 10.2024
ALCATEL MASTER TRAINER CARICAM
GomezLee Marketing
09.2016 - 11.2019
TRADITIONAL CHANNEL, FIELD SUPERVISOR
Novaservicios
01.2012 - 09.2016
Licenciatura en Ciencias Jurídicas y Sociales -
Universidad De San Carlos De Guatemala
01.2012 - 05.2018
SAMSUNG Training Team
Research & Planning
03.2009 - 08.2011
Caballero Bombero - Fire Science
Escuela Técnica Universitaria - Bomberos Municipal
11.2007 - 11.2007
Nokia Retail Program
Novaservicios
12.2006 - 12.2008
Bachiller en Ciencias y Letras -
Liceo Guatemala
01.1991 - 05.2002
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